Why Business Travelers Book Meet & Greet Service at Airport (ROI & Time Savings)

You land after a five-hour flight. You have a client meeting in 90 minutes. The immigration hall is backed up to the jetbridge, the baggage carousel is playing its usual guessing game, and you have no idea which exit leads to your driver.

Now imagine a different version: someone with your name on a sign meets you at the gate, walks you through a dedicated fast-track lane, handles the luggage, and deposits you at the exit — all in under 20 minutes.

That’s not a fantasy. That’s what a meet and greet service at airport actually delivers. And for business travelers, the math on it is surprisingly straightforward.

What Is Meet & Greet, Really? (The Business Version)

Most people associate airport VIP services with luxury travel — celebrities, first-class cabins, and champagne in private terminals. But the majority of people booking meet and assist services today are regular business travelers. They’re not doing it for the glamour. They’re doing it because time is money, and airports eat time.

In practical terms, a meet and greet service at arrival means a dedicated airport greeter meets you with a name board at the end of the airbridge, at immigration or at the entrance of the terminal (depending on aircraft parking position), before passport control and customs;, escorts you through immigration and customs via priority lanes, assists with luggage, and hands you off at the exit. On departure, the assistant meets you at the curbside or terminal entrance, helps with check-in and bag drop, fast-tracks security, and guides you to the gate or lounge.

Want the full breakdown of what’s included? Read: What Is Meet & Greet Service — And How Does It Actually Work?

Time Is the Real Currency for Business Travelers

Let’s put numbers on it. At a major hub like Frankfurt, London Heathrow, or Istanbul, a standard arrival process — immigration queue, baggage wait, customs, navigation to exit — can take anywhere from 45 minutes to over 90 minutes during peak hours.

With a meet and greet service at airport, that same process typically takes 15 to 25 minutes. The difference? Priority access lanes, a guide who knows the airport, and someone handling your bags while you keep your phone in hand.

For a business traveler billing at €150/hour, saving 60 minutes per trip isn’t just comfort — it’s €150 in recovered productivity. For senior executives or client-facing roles, the number scales considerably higher.

Then factor in frequency. A consultant flying twice a week saves those 60+ minutes on every single trip. Across a year of travel, that’s dozens of hours — and the cost of meet and assist is a fraction of what those hours represent.

The Hidden Costs of Going It Alone at an Unfamiliar Airport

Not all airports are equal. If you fly regularly between the same three cities, you know the layout cold. But international business often means landing somewhere you’ve never been — and airports like Doha, Mumbai, or São Paulo can be genuinely disorienting.

The hidden costs of navigating alone include:

• Wasted time: Wrong terminal, missed signs, long detours
• Mental load: Figuring out queues and procedures takes focus away from preparing for your meeting
• Missed connections: A tight layover becomes a disaster without someone who knows the fastest route between gates
• Delayed arrivals: A 90-minute customs queue can turn a comfortable schedule into a late arrival at a client meeting

A personal airport escort removes every single one of those variables.

Arriving Sharp: Why Condition Matters in Business

There’s a less talked-about ROI factor: how you arrive at a meeting. A business traveler who spent 90 minutes standing in an immigration queue, dragging luggage through a chaotic baggage hall, and sprinting between terminals is not at their best.

A business traveler who walked through a priority lane, had their bag handled, and sat in a lounge for 20 minutes before heading to the meeting? They’re present, composed, and ready.

The physical and cognitive difference between those two versions of the same person is real. And in high-stakes client interactions, negotiations, or investor meetings, that difference can matter more than the cost of the service.

Corporate Clients: Managing Guests and Delegations

Business travelers aren’t only flying themselves. A significant use case for airport concierge services is managing incoming guests — clients, partners, executives, or board members visiting your city.

Booking a meet and greet service for a high-value guest is a hospitality decision, not just a logistics one. It says: we’ve taken care of everything. You don’t need to worry about the airport.

For corporate travel managers, this is particularly valuable. Instead of chasing confirmation messages or worrying about guests missing connections, the service handles the airport side entirely — and you’re notified when they’re through.

You can book meet and assist services for arrival, departure, or transit directly through Aerogreet’s Arrival Service — including for multiple passengers in the same booking.

What the ROI Actually Looks Like: A Simple Breakdown

Let’s make the numbers concrete. This is a rough framework — actual numbers vary by airport, route, and traveler type — but the structure is consistent.

Scenario: C-Level Executive, crucial intercontinental travel

Time saved per trip: 45–75 minutes

High-stakes trips per year: ~20

Total hours saved: ~20 hours/year

Cost of service: ~€400 per trip

Annual investment: ~€8,000

The ROI: When dealing with C-suite executives, a €8,000 annual investment is a fraction of their compensation package. The ROI isn’t calculated in hourly wages—it’s measured in guaranteed productivity, total privacy for confidential calls, zero missed connections, and protecting the company’s most expensive human capital from travel fatigue.

Not Just Arrivals: Departure and Transit Matter Too

Most business travelers think about meet and greet as an arrival service. But the value applies equally to departures — particularly early morning flights, unfamiliar airports, or time-critical connections.

On a tight connection, having an assistant meet you at the gate and fast-track you through transit checks can be the difference between catching your flight and rebooking entirely. The cost of a missed flight — delays, rebooking fees, a lost meeting — far exceeds the cost of a transit assist service.

Aerogreet offers Departure Assistance and Transit/Connection Service alongside arrival meet and greet — meaning you can have end-to-end airport coverage on every leg of a complex itinerary.

Is Meet & Greet Service at Airport Worth It for You?

The service makes the most sense for you if one or more of the following applies:

• You travel internationally more than once a month
• You regularly land at unfamiliar airports outside your home country
• You have meetings or commitments within a few hours of landing
• You manage incoming guests or executive delegations
• You’ve missed a connection or spent 90+ minutes in an airport queue in the last year
• Your company reimburses business travel expenses

If you ticked even two of those, the ROI case is there. If you ticked four or more, it’s genuinely hard to argue against it.

Ready to Stop Losing Time at Airports?

Aerogreet operates across 950+ airports worldwide, with a fully automated booking platform that takes less than three minutes to use. There’s no phone call required, no waiting for a quote — you pick your airport, choose arrival, departure, or transit service, and you’re confirmed.

Explore Aerogreet’s Meet & Assist Arrival Service and see the airports covered near your most frequent routes.