Frequently Asked Questions
Frequently asked questions (FAQ)
How does Aerogreet work?
We’re an airport concierge system. Booking can be done conveniently through the Aerogreet website. We scan your airline, so we can get your flight information, and arrival/departure time, so you can save your time and just search for the perfect match for you. Please note, that you can also book via email at info@aerogreet.com. And voila, receive your smooth service.
What is Fast Track?
Fast-track is the airport process, a part of Meet & Assist service, which allows passengers to enter a priority lane to skip the queue line and save time on the airport formalities. Fast-track procedures vary at each airport. It may involve the use of a VIP area, a private terminal, or a VIP lounge (where passenger waits whilst greeter process the paperwork).
Will you share the greeter details?
As to the assistant's contact details, please be advised that our company policy and commercial agreements do not allow us to divulge the contact details of airport assistants working airside. In any case, the service will be monitored and coordinated by us, so we will be ready to assist you. In the extremely unlikely event of an emergency during the service time, you can contact us via email or the duty manager's number, which will be appointed and sent to you 24 hours before the service time.
Does Aerogreet provide transfer services too?
Yes! You can use our email info@aerogreet.com to find your perfect ride anywhere. Please note, that we also offer the disposal transfer service.
How can I pay for your services?
To pay for your booking, you can use your payment card, promo codes, bank transfers, or any other available payment method. To pay for additional services or changes in an existing booking, you can either choose from one of the available payment methods or use your payment card. We accept all payment cards.
When will I get the final booking confirmation?
You’ll get the final booking confirmation as soon as we get it from the airport. The majority of our bookings get confirmed within 2 hours. Sometimes you might have to wait a bit longer, even up to 24 hours. But rest assured that we’re prioritizing bookings to make sure everyone can travel when they planned.
My service is marked as “Subject to availability”, should I book it at all?
Sometimes, due to last-minute bookings or high demand during popular events in certain areas, our services may have limited availability. That's why you might notice that the service is currently subject to availability. Typically, we can confirm up to 80% of that services, it takes 1 to 36 hours to confirm services with this status. However, there are occasions when services cannot be confirmed due to insufficient availability.
What happens if I don’t get a confirmation?
In the rare case that your booking is not confirmed within some period, we’ll either offer you an alternative or void your payment. Your money will remain in your bank account until we confirm your booking. Your card will not be charged until the service is not confirmed and provided.
I would like to cancel or change my booked service, what should I do?
If you need to cancel or adjust your airport concierge services, kindly reach out to our office promptly at info@aerogreet.com. Please note that cancellation or modification fees may be applicable.
Service levels and fees?
The way services are put together depends on many things. At first, you'll see a starting price per person for each tariff option available. As you add more passengers, bags, pets, and extras, this price might change a bit. Additionally, the surcharges for holidays, nighttime bookings, or last-minute reservations, etc. may be applicable. These extras can vary between airports, as well as how much they charge overall.
Can you arrange the service with wheelchair assistance?
Sure, we can assist with it. Just indicate your need for special assistance during the booking process. If you require a wheelchair, please get in touch with your carrier to have one added to your passenger record (PNR). In case you neglect to reserve a wheelchair ahead of time, please inform us in advance, and we'll make every effort to arrange one for you.
Do you assist unaccompanied minors?
At Aerogreet it is possible for children between 5 and 16 years to travel alone. If you require Unaccompanied Minor Service, please get in touch with your carrier to have one added to your passenger record (PNR). Then, we'll assist unaccompanied minors or young travelers, ensuring a pleasant journey during the Meet & Assist Service. However, this offer is only valid on direct flights. In case of booking, please contact us directly at info@aerogreet.com.
What's unique about Aerogreet?
We are an innovative company in the Travel Tech industry, that changed the way of the booking process in our industry. Our travel platform helps users to save time, money, and nerves. At Aerogreet, we're here to help you find and book airport services that other search engines or companies might not offer. Our team knows all the available route options and deals to make travel easy and accessible for everyone.
What are the requirements to fly with animals?
Animals must be at least 3 months old to fly. They must travel in an approved carrier with ventilation. Two animals are allowed per person. If you require assistance with a pet, please get in touch with your carrier to have one added to your passenger record (PNR). For you to make a service with an animal, we require your confirmation that the animal meets the stated requirements. Some countries are subject to restrictions on the transport of animals.