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Terms & Conditions

Welcome to the Aerogreet (“Aerogreet”, “Aerogreet GmbH & Co. KG ”, “we,” “our,” “us”) website (collectively, the “Site”). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

  • Introduction
  • Limitations of Liability/Disclaimer
  • Indemnification
  • Release
  • Privacy
  • Site Usage & Ticket Purchase
  • Links
  • Refunds
  • Credit Card Declines
  • Changes
  • Ticket Delivery
  • Credit Card Payment Terms
  • Termination
  • Severability
  • No Waiver
  • Data Scraping
  • Credit Card Authorization Forms
  • General Restrictions
  • Airline Schedule Changes
  • Ticket Processing Errors/Issues Disclaimer
  • Human Error of Customer Service Agent’s Error
  • Itinerary Re-confirmation
  • Vacation Package Rules & Regulations
  • Authority to send communication
  • Copyright and Trademark Notices
  • Dispute Resolution
  • Registered Seller of Travel

INTRODUCTION
Aerogreet GmbH & Co. KG shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Aerogreet GmbH & Co. KG , in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Aerogreet GmbH & Co. KG .

In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Aerogreet GmbH & Co. KG warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.

Except as expressly stated herein, Aerogreet GmbH & Co. KG assumes no responsibility for actions relating to travel services beyond the control of Aerogreet GmbH & Co. KG or its employees. Aerogreet GmbH & Co. KG is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Aerogreet GmbH & Co. KG shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

Aerogreet GmbH & Co. KG acts as a service bureau that provides value added service to retail travel agents and consumers. Aerogreet GmbH & Co. KG has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

Aerogreet GmbH & Co. KG does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

LIMITATIONS OF LIABILITY/DISCLAIMER
Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. Aerogreet GmbH & Co. KG makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).

INDEMNIFICATION
All Users agree to protect and indemnify Aerogreet GmbH & Co. KG , its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
1. you or on your behalf in excess of the liability described above; or
2. by third parties as a result of

  • your breach of these Terms and Conditions, notices or documents referenced on the Site;
  • your violation of any law or the rights of a third party; or
  • your use of the Site

RELEASE
If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

PRIVACY
Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Aerogreet GmbH & Co. KG Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

SITE USAGE AND SERVICES PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

All offers, prices, and conditions of sale may be subject to:
1. Change without notice
2. Advance purchase, eligibility, seating, or other limitations
3. Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait-listing restrictions
4. Reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
5. Other conditions/restrictions
6. Availability. Lower prices may be available.
7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

LINKS
The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

REFUNDS
All of our tickets, hotels and fees are NON-REFUNDABLE, at times if you have applied for refund with us, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on REQUEST basis only, please contact after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved.

CREDIT CARD DECLINES
At the time of processing your transaction if your credit card declines; we will make all efforts to notify you by way of an E-mail message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED.

CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted; all our tickets/hotels/cars/packages/cruises/all other services do not allow any date or name changes after the booking is completed. Aerogreet GmbH & Co. KG .com does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed pursuant to customer’s request. For any itinerary where changes may be permitted an exchange fee is charged by us as mentioned below, plus Airline penalties and any fare difference. Please contact our office to determine the total cost of exchanging your ticket.
Cancellations: All airline tickets are fully non-refundable (except of taxes). In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase and travel on the same airline. Usually the credit is valid for a very limited time, which you should ask the agent. All such bookings where the cancellation may be permitted must be cancelled prior to departure of your first flight segment by calling our customer service agent. We do not guarantee any cancellations. A cancellation fee of EUR 50,00 must be paid at the time of canceling the booking. The credit will be held for a very limited time period, please asks the agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Aerogreet GmbH & Co. KG exchange fees. All such changes are governed by the airlines rules and regulations, Aerogreet GmbH & Co. KG does not provide any representations or guarantees on changes or fees.

FARE CHANGES
At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility – financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.

TICKET DELIVERY
Most tickets are electronic (e-tickets); however with certain itineraries where an e-ticket is not available a paper ticket is made available. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Aerogreet GmbH & Co. KG will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company or regular post) and the applicable shipping charges will be debited at time of purchase. Aerogreet GmbH & Co. KG does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed extra payment for re-delivery.

CREDIT CARD PAYMENT TERMS
1. All credit cards must have verifiable billing address.
2. If there is any issue with the credit card, we will notify you within 24 hours, submitting the credit card does not automatically guarantee ticketing.
3. Aerogreet GmbH & Co. KG bears no responsibility in the event your credit card is not charged by Aerogreet GmbH & Co. KG . There can be a number of reasons for which credit card may not have been charged by  , such as: Airline did not confirm the booking, fare increased since payment information was submitted, insufficient funds available in the credit card, etc.
4. Aerogreet GmbH & Co. KG uses stringent safety measures for credit card payment processing. Fraudulent transactions if any are reported to airport security, airlines and other federal and state organizations.
5. You agree to be liable for any and all credit card payments disputes or other problems such as fraud made to us or the supplier on behalf of you or any individual you are representing. You agree to reimburse Aerogreet GmbH & Co. KG in cases of fraud or charge backs.
6. All credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute or for legal form of evidence.
7. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and provides an electronic signature.

TERMINATION
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

SEVERABILITY
These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

NO WAIVER
No failure on the part of Aerogreet GmbH & Co. KG to enforce any part of these Terms and Conditions shall constitute a waiver of any of Aerogreet GmbH & Co. KG ’s rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Aerogreet GmbH & Co. KG nor the reliance of any person on Aerogreet GmbH & Co. KG ’s an action shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Aerogreet GmbH & Co. KG shall have any legal effect whatsoever.

DATA SCRAPING
If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

CREDIT CARD AUTHORIZATION FORMS
At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets, we may need a Credit Card Authorization form to be filled out by the card holder; we do NOT guarantee that the fares may be valid until we receive the credit card authorization form filled out.

GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure. In most cases, upgrades and standbys will not be permitted.

Many of discounted tickets do not allow for frequent flyer mileage accrual.

Seat assignments will be made at the airport on the day of departure or by contacting the airline directly.

Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.

We reserve the right to cancel requests for high security risk areas.

All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering.

Aerogreet GmbH & Co. KG ’s sale of any services to you does not imply any guarantee of passenger’s ability to enter the country of destination. Traveler understands that Aerogreet GmbH & Co. KG , accepts no responsibility for determining passenger’s eligibility to enter any specific country.

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
Aerogreet GmbH & Co. KG highly recommends that you re-confirm your flight schedules with the respective airlines at least seventy-two (72) hours prior to your departure. Please take note that many airlines make schedule changes with little notice and/or explanation.

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as a final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.

Aerogreet GmbH & Co. KG does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

TICKET/SERVICES PROCESSING ERRORS/ISSUES DISCLAIMER
Aerogreet GmbH & Co. KG is not responsible for any tickets/services that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical mal-function with our systems. If we are unable to contact you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as the final notification. Please note, Aerogreet GmbH & Co. KG will not be responsible for any fare increase if you decide to rebook the itinerary.

HUMAN ERROR OF CUSTOMER SERVICE AGENT’S ERROR
If any of our agents makes a mistake or any human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Aerogreet GmbH & Co. KG stands committed to providing compensation up to a maximum of the entire service fees that Aerogreet GmbH & Co. KG has collected for that booking in addition to a EUR 10 free coupon as redemption towards purchases from Aerogreet GmbH & Co. KG in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Aerogreet GmbH & Co. KG will not be responsible for these errors.

ITINERARY RE-CONFIRMATION
It is the responsibility of the passenger who has booked with us to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes are in accordance and acceptance of the passenger. If you discover any discrepancy or you don’t agree, you are requested to immediately contact Aerogreet GmbH & Co. KG over phone not over 4 hours from the time booking is made.

If we don’t hear from you within 4 hours we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any changes whatsoever.

You are requested to review and save the itinerary.

VACATION PACKAGE RULES & REGULATIONS

Packages (Flight + Hotel)
till 30 days before departure 30%
from 29 till 22 days before departure 40%
from 21 till 15 days before departure 50%
from 14 till 07 days before departure 70%
from 06 till 01 days before departure 85%
departure’ day or no show – 95-100%

Flight tickets/Charter flights
Non-refundable or depending cancellation’ policies of the companies

Last minute
till 30 days before departure 50%
from 29 till 22 days before departure 55%
from 21 till 15 days before departure 65%
from 14 till 07 days before departure 75%
from 06 till 03 days before departure 85%
departure’ day or no show – 95%

Cruises

till 60 days before departure 25%
from 59 till 25 days before departure 35%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
from 08 till 01 day before departure 85%
departure’ day or no show – 95%

Hotel

till 60 days before departure 10%
from 59 till 25 days before departure 25%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
check-in’ day or no show – 90%

– high season & fair

till 60 days before departure 25%

from 59 days till 30 days before departure 60%
from 29 days till departure’ day or no show – 100%

Apartments & Villas
till 60 days before departure 30%
from 59 till 25 days before departure 40%
from 24 till 15 days before departure 70%
from 14 till 08 days before departure 80%
departure’ day or no show – 90%

Safari
till 60 days before departure 25%
from 59 till 15 days before departure 50%
from 14 till 08 days before departure 80%
departure’ day or no show – 90%

Individual Tours
till 60 days before departure 10%
from 59 till 25 days before departure 35%
from 24 till 15 days before departure 60%
from 14 till 08 days before departure 80%
departure’ day or no show – 90%

Bus tickets/bus tours
till 60 days before departure 5%
from 59 till 25 days before departure 25%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 90%

Private jet, Helicopter, Yacht
till 60 days before departure 10%
from 59 till 25 days before departure 35%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 100%

Car Rental & Exclusive Cars
till 60 days before departure 10%
from 59 till 25 days before departure 30%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 90%

Transfers and other travel components
till 60 days before departure 10%
from 59 till 25 days before departure 30%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 90% Event tickets etc
Non-refundable

Please, note that cancellation’ policies maybe various, depending on travel services’ provider, special events & fairs, high season etc.
Please, contact us regarding cancellation policy concerning your travel request.

The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by the Vacation Package Terms and Conditions. Aerogreet GmbH & Co. KG reserves the right to modify the Aerogreet GmbH & Co. KG Vacation Package Terms and Conditions at any time without notice. In the event that the Aerogreet GmbH & Co. KG Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.

All prices are displayed in Euro (EUR).

At all times throughout the trip a government-issued photo ID is required for security checks at airports, hotels, car rental locations, attractions, and other travel related products so deemed by suppliers.

In addition to the required government-issued ID as stated above, proof of citizenship is required for international travel. Please note that it is your sole responsibility to provide the proper documents. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Aerogreet GmbH & Co. KG Vacation Package.

All travelers on one a single booking record (if more than one passenger) must travel on the same itinerary. Upon completion of booking, individual passengers cannot be added to, and/or deleted from any Aerogreet GmbH & Co. KG Vacation Package.

Aerogreet GmbH & Co. KG reserves the right to correct errors in any advertised price prior to your departure.

Each portion of your Aerogreet GmbH & Co. KG Vacation Package is provided by the respective airline, hotel, rental car company and other travel service providers (each a “Travel Supplier”). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Upon completion of your Vacation Package booking, your reservations cannot be transferred or changed to another name or destination without cancellation/re-booking fees.

Vacation Pricing, Taxes/Fees, & Payment:

Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. Aerogreet GmbH & Co. KG , due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

Aerogreet GmbH & Co. KG Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact the respective Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

Prices quoted for your Aerogreet GmbH & Co. KG Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full at the time of booking or divided, according to personal agreement. Aerogreet GmbH & Co. KG accepts Visa, MasterCard, Bank wire transfer & cash payments.

You, herewith, authorize Aerogreet GmbH & Co. KG and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.

You will be required by Travel Suppliers to present a valid credit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.

Vacation Changes and Cancellations:

General Policies:

You must call Aerogreet GmbH & Co. KG prior to departure to change or cancel any Aerogreet GmbH & Co. KG Vacation Package bookings. Please do not call Travel Suppliers.

Once a package is booked, some or all of the components may be non-refundable. Packages can only be cancelled according to the cancellation rules of each individual travel product component forming the package.

You shall be responsible for any and all cancellation fees assessed by Travel Suppliers, applicable for airline tickets, hotel reservations, car rental bookings and other travel services.

Any cancellation or change to one travel product component of the package cannot be done without the appropriate change of the others travel product components.

All change fees must be paid in full at the time of change with the original form of payment.

Within forty eight (48) hours of departure, no changes are allowed and no refunds will be made.

Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.

Aerogreet GmbH & Co. KG ’s penalties for changes and cancellation are EUR 50.00 per package in addition to applicable air, hotel, car, and any other travel product component associated penalties outlined at the time of the booking. Any changes to your Aerogreet GmbH & Co. KG Vacation Package are subject to the following fees:

1. EUR50.00 change fee per package.
2. Any other change fee assessed by Travel Suppliers (change fees may vary by Travel Supplier and may be higher during peak season travel)
3. Any increase in price resulting from a change.
In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. The cancellation fee as shown below is determined by the date of cancellation of your Aerogreet GmbH & Co. KG Vacation Package:
1. EUR50.00 cancellation fee per package for cancellations made more than seventy -two (72) hours prior to departure in addition to applicable airline, hotel, and car cancellation fees.
2. 100% of package price will be forfeited for cancellations made within seventy-two (72) hours prior to departure.
No refund will be made for any unused or partially used portions of the Vacation Package.

The departure date is defined as starting at 12:01am Eastern Time on the day on which the first portion of your Vacation Package is booked.

Air Component Policies:
Airline Ticket Terms and Conditions include various rules and restrictions which applying to your airline ticket(s).

Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).

Most air tickets are not changeable/transferable & non-refundable.

Origin and destination cities for any Aerogreet GmbH & Co. KG Vacation Package cannot be changed.

No changes are allowed to the number of passengers

Hotel Component Policies:

Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.

Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call Aerogreet GmbH & Co. KG to inquire of such changes.

For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.

You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges and other services provided by the hotel that you request during your stay at the hotel

Car Rental Component Policies:

Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.

Booked car categories cannot be downgraded (i.e., mid-size to economy).

No refunds will be made for unused car rentals, in part or in its entirety whatsoever.

Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children’s safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.

Activities Component Policies:

Activities Terms and Conditions include various rules and restrictions that apply to your activities’ booking.

Responsibility: Aerogreet GmbH & Co. KG makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a “Travel Supplier”). Aerogreet GmbH & Co. KG is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website, the customer waives any claim against Aerogreet GmbH & Co. KG , its subsidiaries or affiliates, and any of such party’s officers, directors, agents, contractors, or employees, and expressly agrees that neither Aerogreet GmbH & Co. KG nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for
1. Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier;
2. Any inconvenience, loss of enjoyment, mental distress or other similar matter;
3. Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
4. Any cancellation or double booking of reservations or tickets beyond the reasonable control of Aerogreet GmbH & Co. KG ; and
5. Any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.
Aerogreet GmbH & Co. KG strongly recommends the purchase of travel insurance which may help to recover certain change and cancellation fees. Aerogreet GmbH & Co. KG recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your Aerogreet GmbH & Co. KG Vacation Package. Travel insurance pay outs are subject to limitations of coverage. For more information regarding available benefits or coverage, you may contact our office. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Insurance Provider to confirm that the coverage of your policy is adequate.

Documents:

Electronic confirmation and documentation will be sent to the E-mail address on record unless otherwise stated.

AUTHORITY TO SEND COMMUNICATION
By approving this transaction you are authorizing Aerogreet GmbH & Co. KG to send you communication in the form of E-mail, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

COPYRIGHT AND TRADEMARK NOTICES
© 2011 Aerogreet GmbH & Co. KG . All rights reserved. Copyright for all material appearing on the Site is owned by Aerogreet GmbH & Co. KG . Persons accessing the Site are authorized to view, copy, and print material from the Site for information purposes only. Any other use of this material is restricted to non-commercial purposes and must include this copyright notice. Aerogreet GmbH & Co. KG  owns the following Trademarks and Service marks appearing on this Site: Aerogreet GmbH & Co. KG , Aerogreet, Eden-Mediterranean Cargo Logistics GmbH, vip-777, Aerogreet, alice-travel, alice-travel.com, alice-travel.ru, alice-travel.org, alice-travel.net, alice-travel.info, alice-travel.mobi, alice-travel.tv, alice-travel.ru, alice-travel.eu, alice-travel.de, vip-777.com, aerogreet.ing and service marks for all other products and services appearing on the Site are the trademarks and service marks of their respective owners.

DISPUTE RESOLUTION
Any dispute relating in any way to your visit to this Site shall be submitted to confidential arbitration in the Frankfurt/Main Court. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at info@Aerogreet.com

Arbitration under this agreement shall be conducted under the rules then prevailing of the Germany Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

To the extent you have in any manner violated or threatened to violate the Site’s intellectual property rights, Aerogreet GmbH & Co. KG may seek injunctive or other appropriate relief in Frankfurt/Main Court, Germany, and you consent to exclusive jurisdiction and venue in such courts.

REGISTERED SELLER OF TRAVEL
Aerogreet GmbH & Co. KG .com is a registered seller of travel services in Germany: HRB 54364. Any questions or comments about the Site should be emailed to info@Aerogreet.com

Terms of Service (VIP)    Aerogreet GmbH & Co. KG

Aerogreet GmbH & Co. KG  – Aerogreet.com offers the VIP-service in the majority airports of the world. Having taken advantage of our services you have an opportunity to pass comfortably all formalities connected with departure or an arrival at the airports.

Services granted at the airports for VIP-passengers

  • Meet & Assist / Meet & Greet – The meeting and escorting by a highly qualified multilingual specialist, during aircraft embarkation and disembarkation procedures.
  • Passenger transportation to/from aircraft
  • Porter’ service, loading/unloading of luggage and carrying luggage
  • Preflight waiting in the comfortable VIP lounges
  • Local and national Telephone communication services:- fax, photocopy facility and Wireless Internet Connection
  • Fast Track – escort service through specially allocated: Ticketing, Check-in, Passport, customs, Tax Free and baggage checkpoints
  • Non-standard VIP procedures offered by airports – please, contact our managers for more special information.

Terms for booking the VIP services in airports

  • Booking requests for VIP services are accepted for 72-48 hours before arrival/departure (depending on the airport & local time of destination’ airport!)
  • Booking requests for VIP services, submitted less than 48-24 hours before arrival/departure (depending on the airport & local time of destination’ airport!) are urgent requests. The extra charge for urgent demand of VIP services – 50%(depending on the airport).
  • Booking requests for VIP services and date/time changes with a date for Saturday, Sunday and Monday are accepted till 12:00 at Friday (local time of destination’ airport!)
  • Pay attention that in the different airports of the world there are various terms & booking conditions, therefore, we ask you to book the VIP services beforehand!

Conditions for booking the VIP services in airports:

  • Booking requests for VIP services are accepted in written form only (!) by Fax: +49 69 408 997 69 or Е-mail: info@aerogreet.com
  • The request for VIP services should contain the following information:
    • names and surnames of served persons, citizenship;
    • departure/arrival date, flight number, departure/arrival time;
    • the contact information of the VIP customer and person/company requested services;
    • airport of arrival/departure;
    • VIP Lounge (requested or not);
    • credit card data for full advance payment of services (card number, expiry date, CCV – 3 last figures on a backside of credit card, surname and name of the credit card’ holder (necessarily that the holder of a credit card should be one of VIP persons). For permanent customers or companies contractually working with our company – special conditions).

Important Information:

  • 1. All prices are in EURO, incl. all taxes & fees
  • 2. All rates are subject to change without previous notice!
  • 3. Extra charge for services from 08:00pm till 08:00am (depending on airport) – 25%- 50%.
  • 4. Extra charge for services from Saturday 06:00pm till midnight on Sunday & on Public holidays (depending on airport) – 25%-50%.
  • 5. Extra charge for Last Minute bookings (less than 24 hours) (depending on airport) – 50%
  • 6. At time of booking, please, check the rates with our company.
  • 7. Pre-payment 100% for all VIP services in airports.
  • 8. Cancellation terms:
    • Until 96 hours (local time of airport, arrival/departure) – free of charge
    • 96 hours – 72 hours (local time of airport, arrival/departure) – 20%
    • 72 hours – 48 hours (local time of airport, arrival/departure) – 35%
    • 48 hours – 24 hours (local time of airport, arrival/departure) – 60%
    • Less than 24 hours (local time of airport, arrival/departure) or no-show – 100%
  • 9. All booking must be guaranteed by valid credit card (VISA or MasterCard only)

Aerogreet GmbH & Co. KG
Flinschstr. 2-4 – 60388 Frankfurt am Main – Germany

Tel: +49 69 770 622 700
Fax: +49 69 770 622 760

E-mail: info@Aerogreet.com