You’ve just landed after a 10-hour flight. You’re tired, you’re dragging two suitcases, and you have no idea where passport control is. Now imagine someone is already waiting for you — holding a sign with your name, ready to guide you through every step. That’s meet & greet airport service in a nutshell.
Despite growing in popularity, many travelers still aren’t sure what the service actually includes, whether it’s worth the cost, or how to book it. This guide breaks it all down in plain language.
Meet & Greet Service: The Simple Definition
Meet & greet airport service — also commonly called meet & assist — is a personal concierge service at the airport. A dedicated agent meets you at a pre-agreed point (the jet bridge, the terminal entrance, or the arrivals hall) and personally escorts you through every stage of the airport process.
The key difference from standard airport assistance is the human element. You’re not given a map or a leaflet — you have a real person by your side from the moment you land until you exit the terminal (or, for departures, from check-in all the way to the gate).
What Does a Meet & Greet Service Typically Include?
While exact offerings vary by provider and airport, a standard meet & greet arrival service usually covers:
- Personal welcome. Your greeter meets you at the aircraft bridge or inside the arrivals terminal, holding a nameplate.
- Escort through formalities. Immigration, passport control, customs — your assistant guides you through each checkpoint without confusion or unnecessary waiting.
- Fast track (where available). At many airports, meet & assist includes access to priority lanes, cutting queue time significantly.
- Baggage assistance. Your greeter helps locate and retrieve your luggage at baggage claim, coordinating with a porter if needed.
- Escort to exit, vehicle, or gate. Once you’ve cleared the terminal, you’re guided to your car, taxi, or transfer point — no wandering around unfamiliar exits. For departures or connections, the assistant can escort you all the way to the boarding gate.
Premium packages often add lounge access, buggy transport within the terminal, and multilingual greeters (depending on an airport).
Meet & Greet on Arrival vs. Departure vs. Transit
The service works in three directions, and each has a slightly different flow:
Arrival
This is the most common scenario. Your greeter is waiting when you land — either at the jet bridge (where permitted) or at a designated meeting point in the arrivals terminal. They escort you through immigration and baggage claim, then hand you off at the exit or vehicle drop-off zone. This is exactly what Aerogreet’s Arrival Service covers.
Departure
For departures, the greeter meets you at the terminal entrance or curbside. They guide you through check-in, security, and passport control, and escort you to the departure gate — often with lounge access in between.
Transit (Connection Flights)
If you’re connecting flights at an unfamiliar airport, a transit meet & assist agent meets you at the gate as you land, guides you through the transfer process, and gets you to your next gate — particularly valuable when the connection is tight or the airport is complex.
Who Actually Uses Meet & Greet Services?
The short answer: far more people than you might expect. While VIP and business travelers are the most visible users, the service genuinely benefits a much wider group:
- Business travelers who need to move efficiently and can’t afford to waste time in the wrong line.
- Families with young children managing strollers, extra luggage, and small hands in crowded terminals.
- Elderly passengers or those with reduced mobility who need reliable, respectful support at every step.
- First-time visitors arriving at a large, unfamiliar international airport where even finding the right exit can be overwhelming.
- High-profile individuals who value privacy and need to avoid public waiting areas.
How to Book a Meet & Greet Service: What You Need to Know in Advance
Booking is typically straightforward, but there are a few details to have ready:
- Your flight number and arrival time. The provider uses this to monitor your flight and adjust if there are delays.
- Number of passengers and bags. This determines whether you need porter assistance and how the greeting is arranged.
- Any special requirements. Wheelchair assistance, language preferences, children — specify these at booking, not on arrival.
- Your preferred meeting point. Providers will advise based on the airport, but knowing your terminal in advance helps.
Most services can be booked online in a few minutes. Aerogreet, for example, lets you select your airport, arrival details, and service level directly through their booking page — no phone calls needed.
Common Questions About Meet & Greet Service
Is meet & greet only for first-class passengers?
No. Meet & assist services are independent of your airline ticket class. You can be flying economy and still book a full VIP meet & greet experience at the airport. The service is offered by specific companies, not the airline.
Does meet & greet guarantee faster passport control?
Fast track access depends on the specific airport and local regulations. At many major international airports, meet & assist providers have arrangements that allow priority processing. Always confirm fast track availability for your specific airport when booking.
What if my flight is delayed?
Reputable providers monitor flight status in real time and adjust accordingly. Your greeter will be there when you actually land — not when you were originally supposed to.
Ready to Experience a Stress-Free Arrival?
Knowing what meet & greet involves is one thing — experiencing it is another. Aerogreet’s Arrival Service provides exactly the kind of personal, seamless airport welcome described in this guide: a dedicated assistant, real-time flight monitoring, and door-to-door support from the moment your plane lands.
See exactly what’s included in Aerogreet’s Arrival Service and book your meet & greet experience.
Alexander Stepanovskiy
