Allgemeine Geschäftsbedingungen (AGB) – Aerogreet GmbH & Co. KG
Einleitung zu den Allgemeinen Geschäftsbedingungen (AGB) von Aerogreet GmbH & Co. KG
Letzte Überarbeitung: 09.01.2025
Herzlich willkommen bei aerogreet.com (“Aerogreet GmbH & Co. KG”). Wir bedanken uns, dass Sie sich die Zeit nehmen, unsere Allgemeinen Geschäftsbedingungen (AGB) zu lesen. Diese AGB bilden zusammen mit Ihrer Buchungsbestätigungs-E-Mail (nachfolgend „Buchungsbestätigung“ genannt) die rechtlichen Grundlagen, zu denen wir Ihnen unsere Concierge-, VIP- und Reisedienstleistungen anbieten. Die AGB regeln auch jegliche Kommunikation oder Interaktionen, die zwischen Ihnen und Aerogreet GmbH & Co. KG über unsere Dienste stattfinden.
Bitte beachten Sie: Sie müssen diese AGB akzeptieren, um unsere Dienstleistungen in Anspruch nehmen oder Buchungen vornehmen zu können. Sollten Sie diesen Bedingungen nicht zustimmen, nutzen Sie bitte weder unseren Service noch führen Sie Buchungen über Aerogreet GmbH & Co. KG durch.
Wir behalten uns das Recht vor, diese AGB jederzeit zu ändern, um unseren Service zu verbessern, rechtliche, regulatorische oder steuerliche Anforderungen zu erfüllen, oder Änderungen an unseren Geschäftsprozessen widerzuspiegeln. Änderungen, die Ihre Rechte oder Pflichten wesentlich beeinflussen, teilen wir Ihnen im Voraus mit, es sei denn, dringende rechtliche oder sicherheitsbezogene Gründe machen eine sofortige Anpassung erforderlich. Die aktuelle Version der AGB finden Sie immer mit dem Datum der letzten Überarbeitung oben in diesem Dokument.
Ihre fortgesetzte Nutzung unseres Services nach einer Änderung der AGB gilt als Zustimmung zu den aktualisierten Bedingungen. Sollten Sie mit den Änderungen nicht einverstanden sein, stellen Sie bitte die Nutzung unseres Services ein. Für bestehende Buchungen gelten weiterhin die AGB, die zum Zeitpunkt der Buchung gültig waren. Wir empfehlen Ihnen, diese AGB zu speichern oder auszudrucken.
Begriffsdefinitionen
In diesen AGB haben die folgenden Begriffe die jeweils zugewiesene Bedeutung:
- „Aerogreet GmbH & Co. KG“, „wir“, „uns“ oder „unser“: Bezeichnet Aerogreet GmbH & Co. KG, Anbieter von Reise-, Concierge- und VIP-Dienstleistungen.
- „Service“: Bezeichnet unsere Websites, Online-Tools, mobilen Apps und alle darüber angebotenen Dienstleistungen.
- „Kunden“ oder „Sie“: Bezeichnet die Nutzer unserer Dienstleistungen oder Reisende, die Buchungen über Aerogreet GmbH & Co. KG vornehmen.
- „Reiseanbieter“: Bezeichnet die Partner oder Anbieter, die die gebuchten Leistungen direkt erbringen, wie Fluggesellschaften, Hotels, Mietwagenanbieter oder andere Dienstleister.
Wir freuen uns darauf, Ihnen mit Aerogreet GmbH & Co. KG ein erstklassiges und stressfreies Reiseerlebnis zu bieten. Vielen Dank, dass Sie sich für uns entschieden haben!
Abschnitt 1: Richtlinien und Einschränkungen
Zusätzlich zu diesen Allgemeinen Geschäftsbedingungen (AGB) unterliegen Ihre Buchungen bei Aerogreet GmbH & Co. KG auch den Richtlinien und Einschränkungen der jeweiligen Reiseanbieter, die Ihnen die gebuchten Leistungen zur Verfügung stellen. Diese können beispielsweise die Beförderungsbedingungen von Fluggesellschaften, die allgemeinen Geschäftsbedingungen von Unterkünften oder Mietverträge von Autovermietungen umfassen.
Akzeptanz von Richtlinien und Einschränkungen
Um eine Buchung vorzunehmen, müssen Sie die spezifischen Richtlinien und Einschränkungen des von Ihnen ausgewählten Reiseanbieters akzeptieren. Diese umfassen, sind aber nicht beschränkt auf:
- Zahlung fälliger Beträge,
- Regelungen zur Erstattungsfähigkeit,
- Gebühren und Steuern,
- Verfügbarkeitsbeschränkungen,
- und die Nutzung von Tarifen oder Dienstleistungen.
Die geltenden Richtlinien und Einschränkungen werden Ihnen vor Abschluss der Buchung mitgeteilt und durch Bezugnahme in diese AGB einbezogen.
Konsequenzen bei Verstößen
- Verfall von Zahlungen: Bereits geleistete Zahlungen können verfallen.
- Zusätzliche Kosten: Wir werden Ihnen weitere Beträge mitteilen, die uns oder dem Anbieter durch Ihren Verstoß entstehen.
Zahlungsabwicklung
Wenn die Zahlung zum Zeitpunkt der Buchung erfolgt, kann Aerogreet GmbH & Co. KG in bestimmten Ländern für die Zwecke der Bereitstellung der Reiseleistung als Reiseanbieter auftreten. Dies gilt insbesondere für Reiseleistungen, die innerhalb der Europäischen Union gemäß den Artikeln 28 und 306–310 der EU-Mehrwertsteuerrichtlinie (2006/112/EG) erbracht werden. In diesen Fällen gelten die allgemeinen Geschäftsbedingungen des jeweiligen Reiseanbieters als Teil der Richtlinien und Einschränkungen.
Ihre Verantwortung
Es liegt in Ihrer Verantwortung sicherzustellen, dass Sie die Richtlinien und Einschränkungen des Reiseanbieters verstehen und einhalten. Aerogreet GmbH & Co. KG übernimmt keine Haftung für Nachteile oder zusätzliche Kosten, die durch Verstöße gegen diese Bedingungen entstehen.
Bitte lesen Sie die jeweiligen Richtlinien und Einschränkungen sorgfältig, bevor Sie eine Buchung abschließen, um sicherzustellen, dass alle Anforderungen erfüllt sind.
Abschnitt 2: Nutzung unseres Services
Unsere Regeln
Aerogreet GmbH & Co. KG stellt Ihnen unseren Service bereit, um Ihnen bei der Suche nach Informationen zu Reiseleistungen und der Buchung dieser Leistungen zu helfen.
- Vertragsschluss: Mit Ihrer Bestätigung unseres Angebots erhalten Sie einen sicheren Bezahlungslink. Mit Ihrer Vorauszahlung schließen Sie einen Geschäftsbesorgungsvertrag mit uns ab. Dieser Vertrag unterliegt keinem Widerrufsrecht.
Aerogreet GmbH & Co. KG bietet Ihnen eine Vielzahl an Reiseoptionen, jedoch keine vollständige Liste aller verfügbaren Angebote. Reiseleistungen, die über Aerogreet GmbH & Co. KG verfügbar sind, können auch über andere Vertriebskanäle gebucht werden.
Nutzungsbedingungen
- Mindestalter: Sie müssen mindestens 18 Jahre alt und geschäftsfähig sein.
- Einhaltung von Gesetzen: Sie nutzen unseren Service in Übereinstimmung mit geltenden Gesetzen und diesen AGB.
- Wahrheitsgemäße Angaben: Alle von Ihnen bereitgestellten Informationen müssen korrekt, aktuell und vollständig sein.
Falls Sie ein Konto bei Aerogreet haben:
- Sie sind dafür verantwortlich, Ihre Kontoinformationen zu schützen.
- Sie tragen die Verantwortung für alle Aktivitäten, die unter Ihrem Konto stattfinden.
Falls Sie im Namen anderer Personen buchen:
- Sie holen deren Zustimmung ein, bevor Sie in deren Namen handeln.
- Sie informieren diese Personen über die geltenden Nutzungsbedingungen und stellen sicher, dass sie diesen zustimmen.
- Sie sind verantwortlich für die Zahlung aller fälligen Beträge sowie für Änderungs- und Stornierungsanfragen.
Unzulässige Handlungen
- Falsche oder betrügerische Buchungen vorzunehmen.
- Inhalte unseres Services mit automatisierten oder manuellen Mitteln zu überwachen, zu kopieren oder darauf zuzugreifen.
- Sicherheitsmaßnahmen unseres Services zu umgehen.
- Aktionen durchzuführen, die eine unverhältnismäßige Belastung unserer Infrastruktur verursachen.
- Deep-Links auf Teile unseres Services zu setzen oder Teile unseres Services in andere Webseiten zu integrieren („Framing“, „Mirroring“).
Wir behalten uns das Recht vor, bei Verstößen gegen diese Bedingungen oder aus anderen triftigen Gründen den Zugriff auf unseren Service zu verweigern. Wir können zudem jederzeit Änderungen und Verbesserungen an unserem Service vornehmen.
Sortierung von Suchergebnissen
Aerogreet GmbH & Co. KG bietet eine breite Palette von Reiseoptionen an. Suchergebnisse werden standardmäßig sortiert.
Buchungsprozess
- Auswahl und Abschluss: Wählen Sie Ihre Reiseleistungen aus, fügen Sie die erforderlichen Daten hinzu und schließen Sie den Buchungsvorgang mit einem Klick auf „Jetzt kaufen“ ab. Damit erteilen Sie uns den Auftrag, die gebuchten Leistungen zu vermitteln.
- Vertragsbindung: Mit dem Klick auf „Jetzt kaufen“ gehen Sie einen bindenden Vertrag mit dem Reiseanbieter sowie einen Geschäftsbesorgungsvertrag mit Aerogreet GmbH & Co. KG ein.
- Fehlerkorrektur: Sie können den Buchungsvorgang jederzeit vor Abschluss abbrechen, um Eingabefehler zu erkennen und zu korrigieren.
Aerogreet GmbH & Co. KG gewährleistet für verbundene Reiseleistungen den gesetzlich vorgeschriebenen Insolvenzschutz, sofern Zahlungen an uns geleistet wurden.
Abschnitt 3: Bestätigung einer Buchung
Ihre Buchung wird mit dem Erhalt der Bezahlung von uns angenommen. Zu diesem Zeitpunkt kommt ein verbindlicher Vertrag zwischen Ihnen und Aerogreet GmbH & Co. KG über die gebuchten Reiseleistungen zustande.
Inhalt der Buchungsbestätigung
- der Beschreibung der gebuchten Reiseleistung(en),
- des Gesamtpreises und
- der relevanten Informationen zu Ihrer Reise.
Versand der Buchungsbestätigung
Wir senden Ihnen die Buchungsbestätigung sowie alle relevanten Reisedokumente an die E-Mail-Adresse, die Sie bei der Buchung angegeben haben.
Prüfen der Buchungsdetails
Bitte überprüfen Sie die Angaben in der Buchungsbestätigung umgehend auf ihre Richtigkeit. Sollten Fehler oder Unstimmigkeiten auftreten, setzen Sie sich bitte unverzüglich mit uns in Verbindung, damit diese korrigiert werden können.
Aufbewahrung und Speicherung
Wir speichern Ihre Buchungsbestätigung sowie die zum Zeitpunkt der Buchung geltenden Nutzungsbedingungen in unserem System. Es liegt in Ihrer Verantwortung, eine Kopie der aktuellen Buchungsbestätigung und Nutzungsbedingungen für Ihre Unterlagen zu speichern oder auszudrucken, da sie wesentliche Informationen zu Ihrer Buchung enthalten.
Hinweis: Ihre Buchungsbestätigung dient auch als Nachweis über die Details Ihrer Vereinbarung mit dem Reiseanbieter und den Umfang der gebuchten Reiseleistungen.
Abschnitt 4: Zahlung
Preise
Der Preis der Reiseleistungen entspricht dem über unseren Service veröffentlichten Betrag, sofern kein offensichtlicher Fehler vorliegt. Preise für Reiseleistungen sind dynamisch und können sich jederzeit ändern. Bereits angenommene Buchungen sind jedoch nicht von späteren Preisänderungen betroffen, außer bei einem offensichtlichen Fehler.
Sollte ein solcher Fehler vorliegen, haben Sie die Möglichkeit, Ihre Buchung durch Zahlung des korrekten Preises aufrechtzuerhalten, oder wir stornieren Ihre Buchung ohne Stornierungsgebühr. Aerogreet GmbH & Co. KG ist nicht verpflichtet, Reiseleistungen zu einem fehlerhaften Preis anzubieten, wenn der Fehler für Sie bei Anwendung vernünftiger Maßstäbe hätte erkennbar sein müssen.
Zusätzliche Buchungsgebühren (z. B. bei Flügen) werden während des Buchungsvorgangs gesondert ausgewiesen. Diese Gebühren werden nicht erstattet, es sei denn, eine Stornierung beruht auf von uns zu vertretenden Umständen.
Zahlungsarten
Reiseleistungen wie Flüge, Unterkünfte, Mietwagen oder Aktivitäten können per Kreditkarte oder – sofern verfügbar – per Banküberweisung bezahlt werden. Die verfügbaren Zahlungsmethoden sowie eventuelle zusätzliche Kosten werden während des Buchungsvorgangs angezeigt.
Bei der Auswahl der Zahlungsmethode „Kreditkarte“ ermächtigen Sie uns ausdrücklich, den Betrag im Namen von Aerogreet GmbH & Co. KG von Ihrer Kreditkarte einzuziehen.
Steuern und Abgaben
Die angezeigten Preise können bereits Steuern (z. B. Mehrwertsteuer, Belegungssteuer) enthalten. Eventuelle zusätzliche lokale Abgaben wie Ortstaxen werden separat angegeben und können variieren.
Die Höhe der Steuern und Abgaben kann sich bis zum Datum Ihres Aufenthalts ändern. In diesem Fall müssen Sie den höheren Steuersatz zahlen.
Zahlungsabwicklung
Die Zahlungsabwicklung muss durch Aerogreet GmbH & Co. KG erfolgen.
Währungsumrechnung
Alle Währungsumrechnungen basieren auf öffentlichen Wechselkursen, die sich ändern können. Angezeigte Umrechnungsraten dienen nur zu Informationszwecken und können von den tatsächlichen Abrechnungen abweichen.
Bankgebühren
Bitte beachten Sie, dass Ihr Kreditkarteninstitut möglicherweise Gebühren für internationale oder grenzüberschreitende Transaktionen sowie Währungsumrechnungen erhebt. Aerogreet GmbH & Co. KG übernimmt keine Verantwortung für diese Gebühren oder schwankende Wechselkurse.
Alternative Zahlungsmethoden
Aerogreet GmbH & Co. KG kann alternative Zahlungsanbieter einbinden, deren Nutzung auf eigenes Risiko erfolgt und deren Geschäftsbedingungen unterliegt. Aerogreet GmbH & Co. KG haftet nicht für Inhalte oder Handlungen solcher Anbieter.
Betrug und Missbrauch
- alle zugehörigen Buchungen zu stornieren,
- alle verbundenen Konten zu schließen,
- rechtliche Schritte einzuleiten.
Kontaktieren Sie uns in solchen Fällen unter info@aerogreet.com oder telefonisch, um Klarstellungen vorzunehmen.
Abschnitt 5: Stornierung oder Änderung einer Buchung
Stornierung oder Änderung durch Sie
Sie können Stornierungen oder Änderungen Ihrer Buchung (z. B. Reisedatum, Reiseziel, Ort des Reisebeginns, Unterkunft oder Verkehrsmittel) vornehmen, indem Sie uns über info@aerogreet.com kontaktieren.
Bitte beachten Sie, dass Sie kein automatisches Recht auf Stornierung oder Änderung haben, sofern dies nicht ausdrücklich in den Richtlinien und Einschränkungen des jeweiligen Angebots gestattet ist. Diese werden Ihnen vor der Buchung zur Verfügung gestellt.
Aerogreet GmbH & Co. KG kann für die Stornierung oder Änderung Ihrer Buchung Gebühren erheben. Die Höhe dieser Gebühren ist in den jeweiligen Richtlinien und Einschränkungen festgelegt. Sie erklären sich bereit, alle anfallenden Gebühren zu übernehmen.
Wenn Sie eine Änderung vornehmen, wird der neue Preis Ihrer Buchung basierend auf den zu diesem Zeitpunkt geltenden Tarifen berechnet, die höher sein können als bei Ihrer ursprünglichen Buchung. Je näher die Änderung am Abreisedatum liegt, desto höher können diese Preise ausfallen.
Wenn mehrere Personen in einer Buchung enthalten sind (z. B. mehrere Flugtickets), werden Stornierungsgebühren für jede betroffene Person berechnet.
Teilweise Stornierung oder Änderung
Sollten Sie nur einen Teil Ihrer Buchung ändern oder stornieren wollen, und der Partner dies erlaubt, können zusätzliche Bearbeitungsgebühren anfallen. Diese werden Ihnen vor Zustimmung zur Änderung oder Stornierung offengelegt.
Stornierung oder Änderung durch uns oder den Reiseanbieter
Falls Ihre Buchung storniert wird, weil die Zahlung nicht rechtzeitig eingeht oder der Reiseanbieter aus operativen Gründen die Buchung nicht durchführen kann (z. B. bei Überbuchung oder Schließung der Unterkunft), werden wir Sie so schnell wie möglich informieren. Wir bemühen uns in einem solchen Fall, alternative Optionen anzubieten oder eine Rückerstattung zu ermöglichen.
Rückerstattung
- Bearbeitungszeit: Die Bearbeitungszeit kann je nach Zahlungsanbieter variieren. Aerogreet GmbH & Co. KG übernimmt keine Verantwortung für Verzögerungen im Rückerstattungsprozess.
- Nicht erstattungsfähige Gebühren: Von uns erhobene Service- oder Bearbeitungsgebühren sind nicht erstattungsfähig, sofern während des Buchungsvorgangs nichts anderes angegeben wurde.
Rückerstattung bei Pauschalreisen
Sollten Sie eine Pauschalreise stornieren, gelten die in Abschnitt 6E (Pauschalreisen) beschriebenen Bedingungen. Entsprechende Rückerstattungen unterliegen ebenfalls den gesetzlichen Regelungen gemäß den Bestimmungen für verbundene Reiseleistungen.
Bei Fragen zu Stornierungen oder Änderungen können Sie uns unter info@aerogreet.com kontaktieren oder telefonisch unter +49 (0) 69 770 622 777 erreichen.
Abschnitt 6: Spezifische Bedingungen für Reiseleistungen
Allgemeine Informationen
Dieser Abschnitt enthält wichtige Informationen und spezifische Bedingungen zu den verschiedenen Arten von Reiseleistungen, die über unseren Service angeboten werden. Diese Bedingungen ergänzen unsere Richtlinien und Einschränkungen, die Ihnen vor der Buchung zur Verfügung gestellt werden. Bitte beachten Sie, dass die jeweiligen Richtlinien und Einschränkungen Vorrang haben, falls es Widersprüche zu den nachfolgenden allgemeinen Bedingungen gibt.
Jede Reiseleistung kann separat oder als Teil einer Pauschalreise (siehe Abschnitt 6E) gebucht werden und unterliegt den entsprechenden Regelungen.
A. Unterkünfte
Die Zimmerpreise (einschließlich aller anfallenden Steuern und Gebühren) werden Ihnen entsprechend angezeigt. Bitte beachten Sie, dass sich Steuern und Gebühren je nach gewählter Zahlungsoption unterscheiden können. Wechselkurse und Steuersätze können sich zwischen Buchung und Aufenthalt ändern.
Kaution
Einige Reiseanbieter verlangen beim Check-in eine Kreditkarte oder eine Kaution in bar zur Deckung von zusätzlichen Kosten, die während Ihres Aufenthalts anfallen können. Diese Kaution ist unabhängig von der Zahlung des Buchungsbetrags.
Nichtanreise für die erste Nacht
Falls Sie die erste Nacht Ihrer Buchung nicht antreten, aber für die folgenden Nächte einchecken möchten, informieren Sie uns bitte im Voraus. Ohne Benachrichtigung kann Ihre gesamte Buchung storniert werden. Rückerstattungen für Nichtanreisen unterliegen den Richtlinien des Reiseanbieters.
Mahlzeiten
Wenn Ihre Buchung Mahlzeiten umfasst, richtet sich deren Anzahl nach der Anzahl Ihrer Übernachtungen.
- Vollpension: Beinhaltet Frühstück, Mittag- und Abendessen.
- Halbpension: Beinhaltet Frühstück und entweder Mittag- oder Abendessen.
Nicht in Anspruch genommene Mahlzeiten werden nicht rückerstattet.
B. Flüge
Die Richtlinien und Einschränkungen der Reiseanbieter von Flugreiseleistungen werden vor der Buchung zur Verfügung gestellt. Diese umfassen insbesondere:
- Beförderungsbedingungen
- Gepäck
- Check-in
- Reisedokumente
Wenn Sie unsere Unternehmensgruppe (die die Zahlung im Namen des Reiseanbieters entgegennimmt) für eine eigenständige Flugbuchung bezahlen, handeln wir als Vertreter dieses Reiseanbieters. Ihr Vertrag für den Flug kommt zwischen Ihnen und dem jeweiligen Reiseanbieter zustande. Der Preis und die Verfügbarkeit Ihres Fluges sind erst garantiert, wenn Ihr Kauf des Reiseservice abgeschlossen und Ihre Tickets ausgestellt sind.
Billigflüge
Bei bestimmten Flügen wurde der angezeigte Preis möglicherweise aus einer anderen Währung umgerechnet. Dadurch erhalten Sie lediglich einen geschätzten Preis in Ihrer Landeswährung. Der tatsächlich von der Fluggesellschaft berechnete Betrag kann aufgrund unterschiedlicher Wechselkurse von Banken und Kreditkarteninstituten abweichen. Der endgültige Betrag wird Ihnen vor Abschluss der Buchung genannt. Weitere Informationen zu Gebühren von Banken oder Kreditkarteninstituten finden Sie in Abschnitt 4 (Zahlung).
Einige Flüge mit Billigfluggesellschaften können nur direkt über die Fluggesellschaft geändert oder storniert werden. Wir erhalten möglicherweise keine Benachrichtigung über Änderungen, die Sie direkt bei der Fluggesellschaft vornehmen, oder über Flugplanänderungen seitens der Fluggesellschaft. Solche Änderungen sind möglicherweise nicht in Ihrem Reiseplan aufgeführt. Es wird empfohlen, Bestätigungs-E-Mails der Fluggesellschaft zu drucken, um stets aktuelle Informationen zu haben.
Allgemeine Geschäftsbedingungen für Flüge
- Fluggesellschaften bestimmen ihre Flugpläne: Fluggesellschaften können Flugpläne aus verschiedenen Gründen ändern oder stornieren (z. B. mechanische Probleme oder schlechtes Wetter). Wir informieren Sie über alle uns von der Fluggesellschaft übermittelten Änderungen oder Stornierungen Ihres Reiseplans und helfen Ihnen bei der Prüfung Ihrer Optionen. Überprüfen Sie die geplante Abflugzeit immer vor Ihrer Reise.
- Sitzplatzverfügbarkeit: Die Fluggesellschaften kontrollieren die Sitzplatzvergabe, und wir können keine Verfügbarkeit bestimmter Sitzplätze garantieren, auch wenn diese im Voraus gebucht wurden.
- Hin- und Rückflüge: Wenn Sie einen Hin- und Rückflug buchen und den Hinflug nicht antreten, kann die Fluggesellschaft den Rückflug ohne Rückerstattung stornieren.
- Sonder- oder Charterflüge: Details zu Fluggesellschaft, Flugplan, Flugzeugtyp oder Reiseplan sind nur Anhaltspunkte und können sich auch nach der Bestätigung ändern. Prüfen Sie vor der Buchung die entsprechenden Richtlinien.
- Zusätzliche Gebühren: Einige Fluggesellschaften erheben zusätzliche Gebühren für Mahlzeiten, Gepäck oder Sitzplatzpräferenzen. Solche Informationen dienen nur der Orientierung und können von den Fluggesellschaften aktualisiert werden.
- Beförderung von Kindern:
- Kinder über 2 Jahre benötigen ein Ticket zum Kindertarif für Hin- und Rückflug.
- Kindern unter 2 Jahren wird ein Sitzplatz nur zugewiesen, wenn ein Ticket zum Kindertarif gebucht wurde.
- Unbegleitete Kinder unter 14 Jahren dürfen nur gemäß den Richtlinien der Fluggesellschaft fliegen.
- Gefahrstoffe: Die Mitnahme von Gefahrstoffen an Bord ist generell verboten.
Kombinierte One-Way-Tickets
Statt eines Hin- und Rückflugtickets können Sie zwei One-Way-Tickets buchen. Diese bieten oft größere Flexibilität, unterliegen jedoch den individuellen Richtlinien der jeweiligen Flüge. Änderungen an einem der Flüge können Auswirkungen auf den anderen Flug haben, wofür zusätzliche Gebühren anfallen können. Wir informieren Sie, wenn Sie kombinierte One-Way-Tickets buchen, damit Sie eine fundierte Entscheidung treffen können.
Flugmeilen und Gutscheine
Flugmeilen und Gutscheine aus Treueprogrammen können nicht für Buchungen über unseren Service genutzt werden.
Durchführende Fluggesellschaften
Flüge werden manchmal von anderen Fluggesellschaften durchgeführt. Details zur ausführenden Fluggesellschaft finden Sie in Ihrem Reiseplan. Die Fluggesellschaft, die das Ticket ausstellt, berechnet den Flug und erscheint auf Ihrer Zahlungsabrechnung.
Nichtantritt oder Stornierung
Im Falle eines Nichtantritts oder einer Stornierung der Reise können Sie eine Rückerstattung von Flughafensteuern und -gebühren beantragen, die im Flugpreis enthalten sind. Kontaktieren Sie uns hierzu per E-Mail unter info@aerogreet.com oder telefonisch unter +49 69 770 622 777. Wir leiten Ihren Antrag an die Fluggesellschaft weiter.
Entschädigung für Stornierungen, Nichtbeförderung und Verspätungen
Gemäß der Verordnung (EG) 261/2004 haben Sie möglicherweise Anspruch auf Entschädigung, wenn ein Flug storniert, verspätet oder Sie nicht befördert werden.
Haftung der Fluggesellschaft
Gesetze, internationale Übereinkommen und Richtlinien der Fluggesellschaft können die Haftung der Fluggesellschaft für Todesfälle, Körperverletzungen oder andere Schäden einschränken.
EU-Gemeinschaftsliste
Eine Liste der Luftfahrtunternehmen, denen der Flugbetrieb in der Europäischen Gemeinschaft untersagt ist, finden Sie gemäß den EU-Vorschriften hier.
C. Mietwagen
Ihr Vertrag für den gebuchten Mietwagen kommt zwischen Ihnen und dem jeweiligen Reiseanbieter zustande.
Zahlung
Bei bestimmten Buchungen wird die Zahlung für die Mietwagenbuchung direkt vom Reiseanbieter und nicht von unserer Unternehmensgruppe in Rechnung gestellt.
Bei der Abholung Ihres Mietwagens ist eine gültige Kreditkarte durch Sie oder den Fahrer vorzulegen. Prüfen Sie vorab bei uns, welche Kreditkarten akzeptiert werden, da Debitkarten in der Regel nicht akzeptiert werden. Wir können während der Mietdauer eine Autorisierungsanfrage in Form einer Kaution an Ihr Kreditkarteninstitut stellen. Stellen Sie sicher, dass Ihr Kreditlimit hierfür ausreicht. Für einige größere Fahrzeugklassen können zwei Kreditkarten erforderlich sein.
Wenn diese Vorschriften nicht eingehalten werden, können wir Ihnen das Fahrzeug möglicherweise nicht zur Verfügung stellen. In solchen Fällen können Sie, vorbehaltlich der Richtlinien und Einschränkungen, bis zum vollen Preis der Mietwagenleistung verpflichtet werden.
Zusatzgebühren
Zusätzliche Gebühren können anfallen. Diese Gebühren umfassen beispielsweise:
- Betankung
- Winterreifen
- Gebühren für zusätzliche Fahrer
- Zusatzgebühren für junge Fahrer
- Kindersitze
- Überbringungs- und Abholgebühren
Bitte beachten Sie, dass wir und der Reiseanbieter nicht für die Zahlung solcher Zusatzgebühren verantwortlich sind. Anfragen für optionale Extras (z. B. Kindersitze) unterliegen der Verfügbarkeit und können nicht garantiert werden.
Im Falle von Diebstahl oder Beschädigung des Mietwagens kann eine Selbstbeteiligung anfallen, die an den Reiseanbieter zu zahlen ist. Die Höhe der Selbstbeteiligung variiert je nach Reiseanbieter und Anmietland. Durch die Buchung eines optionalen zusätzlichen Versicherungsschutzes können Sie die Selbstbeteiligung reduzieren oder eliminieren. Wir und der Reiseanbieter übernehmen keine Verantwortung für Selbstbeteiligungen oder den zusätzlichen Versicherungsschutz.
Kraftstoff ist in der Regel nicht im Mietpreis enthalten. Einige Reiseanbieter berechnen die Betankung bei der Rückgabe des Fahrzeugs. Sofern nicht anders vereinbart, muss der Mietwagen in derselben Filiale zurückgegeben werden, in der er abgeholt wurde.
Abholung und Nutzung von Mietwagen
- Mindestalter der Fahrer: In der Regel müssen Fahrer zwischen 21 und 75 Jahre alt sein. Abweichungen sind je nach Reiseanbieter und Anmietland möglich. Fahrer unter 25 oder über 70 Jahre können zusätzliche Gebühren entrichten müssen.
- Führerscheinanforderungen: Bei der Abholung muss ein gültiger Führerschein vorgelegt werden, der für die gemietete Fahrzeugkategorie ausgestellt ist. Bei internationalen Mieten können weitere Anforderungen gelten. Führerscheine, die nicht in lateinischer Schrift verfasst sind, erfordern einen internationalen Führerschein. In EU-Ländern benötigen Fahrer mit einem außerhalb der EU ausgestellten Führerschein ebenfalls einen internationalen Führerschein. Weitere Unterlagen wie ein Reisepass oder Adressnachweise können erforderlich sein.
In der Regel ist die Mitnahme des Mietwagens außerhalb des Anmietlandes oder auf Fähren nicht gestattet. Es können zusätzliche Einschränkungen gelten.
Stornierung von Buchungen und ungenutzte Miettage
Für Buchungen, die innerhalb von 6 Stunden vor der Abholung storniert werden, oder für ungenutzte Miettage werden keine Rückerstattungen angeboten.
D. Aktivitäten
Ihr Vertrag für gebuchte Aktivitäten kommt zwischen Ihnen und dem jeweiligen Reiseanbieter zustande.
Haftungsausschluss
Einige Reiseanbieter, die Aktivitäten anbieten, können von Ihnen verlangen, vor der Teilnahme an der gebuchten Reiseleistung einen Haftungsausschluss zu unterzeichnen. Dieser dient dazu, Risiken im Zusammenhang mit der Teilnahme an der Aktivität abzudecken.
Nichtübertragbarkeit und Rückerstattungen
Reiseleistungen der Art „Aktivitäten“ sind in der Regel nicht übertragbar. Es besteht kein Anspruch auf Rückerstattungen oder Änderungen, es sei denn:
- Der Reiseanbieter storniert die gebuchte Aktivität, oder
- Die Aktivität ist Teil einer Pauschalreise, und die entsprechenden Rechte ergeben sich aus Abschnitt 6E (Pauschalreisen).
Wir empfehlen Ihnen, die Richtlinien und Einschränkungen des jeweiligen Reiseanbieters vor der Buchung sorgfältig zu lesen, um Missverständnisse zu vermeiden.
E. Pauschalreisen
I. Definierte Wörter/Sätze
In diesem Abschnitt gelten folgende Definitionen:
- „Verbundene Reiseleistung“
Bezeichnet mindestens zwei verschiedene Arten von Reiseleistungen, die für dieselbe Reise oder denselben Urlaub erworben wurden und keine Pauschalreise darstellen. Diese führen zum Abschluss separater Verträge mit den einzelnen Reiseanbietern, wenn Aerogreet GmbH & Co. KG Folgendes ermöglicht:- (a) Die getrennte Auswahl und Bezahlung jeder Reiseleistung bei einem einzelnen Besuch oder Kontakt mit unserer Verkaufsstelle; oder
- (b) Die gezielte Beschaffung mindestens einer weiteren Reiseleistung von einem anderen Reiseanbieter.
Kombinationen von Reiseleistungen, die keine wesentlichen Merkmale der Reise oder des Urlaubs darstellen oder keinen wesentlichen Wertanteil haben, werden nicht als „verbundene Reiseleistung“ eingestuft.
- „Pauschalreise“
Bezeichnet eine Kombination von mindestens zwei verschiedenen Arten von Reiseleistungen für dieselbe Reise oder denselben Urlaub, wenn:- (a) Diese Leistungen von Aerogreet GmbH & Co. KG kombiniert werden, bevor ein einziger Vertrag geschlossen wird, oder
- (b) Diese Leistungen unabhängig von separaten Verträgen wie folgt erworben werden:
- (i) An einer einzigen Verkaufsstelle gemeinsam ausgewählt,
- (ii) Zu einem Gesamt- oder Pauschalpreis angeboten,
- (iii) Mit der Bezeichnung „Pauschalreise“ beworben,
- (iv) Nach Vertragsabschluss kombiniert, oder
- (v) Über verbundene Online-Buchungsprozesse erworben.
Kombinierte Reiseleistungen mit touristischen Zusatzleistungen (z. B. Skipässe), die weniger als 25 % des Gesamtwerts ausmachen, stellen keine Pauschalreise dar.
- „Reiseleistung“
Bedeutet:- (a) Beförderung von Passagieren,
- (b) Unterkünfte, die nicht zu Wohnzwecken dienen,
- (c) Vermietung von Fahrzeugen oder Motorrädern,
- (d) Andere touristische Leistungen, wie Eintrittskarten, Führungen oder Wellnessanwendungen.
- „Unvermeidbare und außergewöhnliche Umstände“
Bezeichnen Situationen außerhalb der Kontrolle von Aerogreet GmbH & Co. KG oder eines Reiseanbieters, wie Krieg, Terrorismus, Naturkatastrophen oder erhebliche Risiken für die Gesundheit, die auch durch angemessene Maßnahmen nicht hätten vermieden werden können.
II. Ihre Pauschalreise
Ihre Buchungsbestätigung enthält alle relevanten Details zu Ihrer Pauschalreise. Aerogreet GmbH & Co. KG fungiert gemäß den Pauschalreiseverordnungen als Veranstalter der Pauschalreise, und Ihr Vertrag kommt direkt mit Aerogreet GmbH & Co. KG zustande.
Die von Aerogreet GmbH & Co. KG bereitgestellten Pauschalreisen unterliegen:
- Diesen Nutzungsbedingungen und
- Den relevanten Richtlinien der Anbieter, aus denen die Pauschalreise besteht (z. B. Fluggesellschaften oder Unterkünfte).
III. Buchungen
Alle Buchungen sind abhängig von der Verfügbarkeit zum Zeitpunkt der Buchung. Aerogreet GmbH & Co. KG bemüht sich um aktuelle Informationen, kann jedoch die Verfügbarkeit nicht garantieren. Ein Vertrag für Ihre Pauschalreise kommt erst zustande, wenn:
- Sie den vollständigen Preis bezahlt haben und
- Sie eine Buchungsbestätigung erhalten.
IV. Preise
Aerogreet GmbH & Co. KG behält sich das Recht vor, Preise nach Vertragsabschluss zu ändern, falls:
- (a) Transportkosten aufgrund von Energiepreisen steigen,
- (b) Steuern oder Gebühren durch Dritte (z. B. Flughafengebühren) angepasst werden, oder
- (c) Wechselkursschwankungen eintreten.
Erhöhungen über 8 % des Gesamtpreises berechtigen Sie zu:
- Akzeptieren der Preiserhöhung,
- Kostenfreier Stornierung mit vollständiger Rückerstattung, oder
- Auswahl einer alternativen Pauschalreise.
V. Stornierungen und Änderungen durch Sie
Stornierungen
Sie können Ihre Pauschalreise jederzeit vor Beginn stornieren. Aerogreet GmbH & Co. KG kann jedoch Stornierungsgebühren erheben, um bereits entstandene Kosten zu decken. Bei unvermeidbaren und außergewöhnlichen Umständen (z. B. erheblichen Sicherheitsrisiken am Reiseziel) können Sie ohne Gebühren stornieren.
Änderungen
Änderungen an der Buchung sind nur nach Verfügbarkeit möglich. Aerogreet GmbH & Co. KG erhebt hierfür Bearbeitungsgebühren sowie mögliche Zusatzkosten der Anbieter.
Teilnehmeraustausch
Sie können Ihre Reise auf eine andere Person übertragen, sofern diese die Bedingungen erfüllt. Informieren Sie Aerogreet GmbH & Co. KG mindestens 7 Tage vor Reisebeginn. Gebühren können anfallen, insbesondere bei Flugumbuchungen.
VI. Stornierung und Änderungen durch Aerogreet GmbH & Co. KG
Stornierung
In seltenen Fällen kann Aerogreet GmbH & Co. KG gezwungen sein, Ihre Reise zu stornieren. In solchen Fällen bietet Aerogreet GmbH & Co. KG entweder eine alternative Reise oder eine vollständige Rückerstattung an.
Änderungen
Wenn wesentliche Änderungen an Ihrer Reise vorgenommen werden müssen (z. B. Änderung des Abflugortes), werden Sie informiert und können:
- die Änderungen akzeptieren,
- die Reise stornieren und eine Rückerstattung erhalten, oder
- eine alternative Reise wählen.
VII. Verantwortung von Aerogreet GmbH & Co. KG
Aerogreet GmbH & Co. KG unterstützt Sie im Falle von Problemen während Ihrer Reise, z. B. durch Bereitstellung von Notfallinformationen und alternativen Leistungen. Informieren Sie Aerogreet GmbH & Co. KG unverzüglich über Leistungsstörungen, um Ansprüche geltend zu machen.
VIII. Preisminderung und Schadensersatz
Preisminderung
Sie haben Anspruch auf eine Preisminderung, wenn Reiseleistungen nicht oder unzureichend erbracht wurden.
Schadensersatz
Aerogreet GmbH & Co. KG haftet für keine Schäden.
IX. Insolvenzschutz
Aerogreet GmbH & Co. KG hat sich gemäß § 651r BGB bei der Deutschen Reisesicherungsfonds GmbH gegen Insolvenz abgesichert. Mit Ihrer Buchungsbestätigung erhalten Sie eine Versicherungsbestätigung, die Ihre Ansprüche im Insolvenzfall sicherstellt.
ANHANG 1 – FORMBLATT FÜR PAUSCHALREISEN
Wichtige Informationen zu Ihren Rechten bei Pauschalreisen
Unter bestimmten Umständen kann durch die von Ihnen gebuchten Reiseleistungen eine Pauschalreise entstehen, wobei Aerogreet GmbH & Co. KG als Veranstalter dieser Pauschalreise fungiert. Sollte dies zutreffen, werden wir Sie auffordern, die folgenden wichtigen Informationen zur Kenntnis zu nehmen.
Die Kombination von Reisedienstleistungen, die Ihnen angeboten wird, ist eine Pauschalreise im Sinne der EU-Richtlinie 2015/2302. Sie profitieren daher von allen EU-Rechten in Bezug auf Pauschalreisen. Aerogreet GmbH & Co. KG ist für die ordnungsgemäße Erbringung der Pauschalreise als Ganzes in vollem Umfang verantwortlich.
Darüber hinaus verfügt Aerogreet GmbH & Co. KG, wie gesetzlich vorgeschrieben, über Schutzmechanismen, um Ihre Zahlungen zu erstatten und, falls ein Transport Bestandteil der Pauschalreise ist, Ihre Rückbeförderung im Falle einer Insolvenz sicherzustellen.
Ihre wichtigsten Rechte gemäß der Richtlinie (EU) 2015/2302
- Wesentliche Informationen vor Vertragsschluss: Reisende erhalten vor Abschluss des Pauschalreise-Vertrags alle wesentlichen Informationen über die Pauschalreise.
- Haftung für Leistungserbringung: Es haftet mindestens ein Händler für die ordnungsgemäße Erbringung aller im Vertrag enthaltenen Reiseleistungen.
- Notrufnummer und Kontaktstellen: Reisende erhalten eine Notrufnummer oder Angaben zu einer Kontaktstelle, über die sie sich mit dem Veranstalter oder Reisebüro in Verbindung setzen können.
- Übertragbarkeit der Pauschalreise: Reisende können die Pauschalreise nach angemessener Frist und möglicherweise gegen zusätzliche Kosten auf eine andere Person übertragen.
- Preisänderungen und Rechte bei Erhöhung: Der Preis der Pauschalreise darf nur erhöht werden, wenn bestimmte Kosten (z. B. Kraftstoffpreise) steigen und dies ausdrücklich im Vertrag vorgesehen ist. Preiserhöhungen sind nur bis spätestens 20 Tage vor Beginn der Pauschalreise zulässig.
- Bei einer Erhöhung von mehr als 8 % des Gesamtpreises kann der Reisende den Vertrag kündigen.
- Senkende Kosten müssen durch eine Preisminderung an den Reisenden weitergegeben werden.
- Rechte bei erheblichen Änderungen: Reisende können den Vertrag ohne Kündigungsgebühr beenden und eine vollständige Rückerstattung erhalten, wenn wesentliche Elemente der Pauschalreise (mit Ausnahme des Preises) erheblich geändert werden. Wird die Pauschalreise durch den Veranstalter storniert, haben Reisende Anspruch auf Rückerstattung und gegebenenfalls Entschädigung.
- Rechte bei außergewöhnlichen Umständen: Reisende können den Vertrag vor Beginn der Pauschalreise ohne Kündigungsgebühr beenden, wenn außergewöhnliche Umstände (z. B. schwerwiegende Sicherheitsprobleme am Zielort) vorliegen.
- Option zur Kündigung vor Reisebeginn: Reisende können den Vertrag jederzeit vor Beginn der Pauschalreise gegen eine angemessene und vertretbare Kündigungsgebühr kündigen.
- Alternative Arrangements bei Leistungsstörungen: Wenn wesentliche Bestandteile der Pauschalreise nach Beginn nicht wie vereinbart erbracht werden können, müssen ohne zusätzliche Kosten geeignete alternative Arrangements angeboten werden. Reisende können den Vertrag ohne Kündigungsgebühr beenden, wenn die Mängel die Durchführung der Pauschalreise erheblich beeinträchtigen und der Veranstalter das Problem nicht behebt.
- Anspruch auf Preisminderung und Schadensersatz: Reisende haben Anspruch auf Preisminderung und/oder Schadensersatz, wenn die Reiseleistungen nicht oder nicht ordnungsgemäß erbracht werden.
- Pflicht zur Unterstützung: Der Veranstalter muss Unterstützung leisten, wenn Reisende in Schwierigkeiten geraten.
- Insolvenzschutz: Im Falle der Insolvenz des Reiseveranstalters werden Zahlungen erstattet. Wenn die Insolvenz nach Beginn der Pauschalreise eintritt und Transport Bestandteil der Reise ist, wird die Rückbeförderung gewährleistet. Aerogreet GmbH & Co. KG hat eine Insolvenzabsicherung mit der Deutschen Reisesicherungsfonds GmbH abgeschlossen.
Kontakt bei Insolvenz:
Deutsche Reisesicherungsfonds GmbH
Sächsische Straße 1, 10707 Berlin, Deutschland
Tel.: +49 (0) 30 78954770
E-Mail: schadenmeldung@drsf.reise - Weitere Informationen: Die Richtlinie (EU) 2015/2302 in der in nationales Recht umgesetzten Form finden Sie hier.
ANHANG 2 – FORMBLATT ZUR UNTERRICHTUNG DES REISENDEN IM FALL VON VERBUNDENEN REISELEISTUNGEN GEMÄSS DEN PAUSCHALREISEVERORDNUNGEN
Standardinformationsblatt für verbundene Reiseleistungen
Wichtige Informationen zu verbundenen Reiseleistungen
Unter bestimmten Umständen kann eine verbundene Reiseleistung entstehen, wenn Sie sich dazu entscheiden, mehrere Reiseleistungen über unseren Service zu buchen. Sollte dies der Fall sein, werden wir Sie dazu auffordern, die folgenden wichtigen Informationen zur Kenntnis zu nehmen:
- Kein Anspruch auf Pauschalreiserechte: Wenn Sie nach der Auswahl und Zahlung einer Reiseleistung zusätzliche Reiseleistungen für Ihre Reise über unseren Service buchen, gelten die Rechte der Richtlinie (EU) 2015/2302 für Pauschalreisen nicht. Daher können Sie keine Rechte in Anspruch nehmen, die speziell für Pauschalreisen vorgesehen sind.
- Verantwortlichkeit für die Erbringung der Leistungen: Aerogreet GmbH & Co. KG ist nicht für die ordnungsgemäße Erbringung der einzelnen Reiseleistungen verantwortlich. Bei Problemen wenden Sie sich bitte direkt an den jeweiligen Leistungserbringer.
- Entstehung einer verbundenen Reiseleistung: Wenn Sie jedoch während desselben Besuchs auf unserem Service weitere Reiseleistungen buchen, werden diese Reiseleistungen Teil einer verbundenen Reiseleistung. In diesem Fall setzen wir, wie vom EU-Recht vorgeschrieben, einen Schutzmechanismus ein.
- Schutzmechanismus bei Insolvenz: Dieser Schutzmechanismus gewährleistet, dass Zahlungen, die Sie an Aerogreet GmbH & Co. KG für Leistungen geleistet haben, die aufgrund unserer Insolvenz nicht erbracht werden, zurückerstattet werden. Wichtig: Wenn Ihre Zahlungen direkt an den jeweiligen Reiseanbieter erfolgen, hat Aerogreet GmbH & Co. KG keine Absicherungen getroffen, um Ihnen diese Zahlungen zurückzuerstatten. Der Schutzmechanismus deckt außerdem keine Erstattung ab, wenn der betreffende Reisedienstleister insolvent wird.
Weiterführende Informationen zum Insolvenzschutz
Aerogreet GmbH & Co. KG hat eine Insolvenzabsicherung bei der Deutschen Reisesicherungsfonds GmbH abgeschlossen. Sie können diese Einrichtung kontaktieren, wenn Ihnen Reiseleistungen aufgrund der Insolvenz von Aerogreet GmbH & Co. KG verweigert werden:
Deutsche Reisesicherungsfonds GmbH
Sächsische Straße 1, 10707 Berlin, Deutschland
Tel.: +49 30 78954770
E-Mail: schadenmeldung@drsf.reise
Website: drsf.reise
Weitere Informationen finden Sie in der Richtlinie (EU) 2015/2302 in der in nationales Recht umgesetzten Form hier.
Abschnitt 7 – Auslandsreisen
Allgemeine Hinweise zu Auslandsreisen
- Informieren Sie sich im Voraus: Prüfen Sie Reisewarnungen, Hinweise und Empfehlungen der zuständigen Regierungsbehörden vor der Buchung und während Ihrer Reise.
- Aktuelle Informationen: Bleiben Sie während Ihrer Reise und vor Ihrer Rückreise über Reisewarnungen und Hinweise auf dem Laufenden, um Beeinträchtigungen zu vermeiden.
Reisehinweise, Einschränkungen und Einreisebestimmungen für Ihr Ziel finden Sie bei Ihrem auswärtigen Amt (Auswärtiges Amt).
Gesundheit
- Empfohlene Impfungen: Informieren Sie sich vor Ihrer Reise bei Ihrem Arzt über erforderliche und empfohlene Impfungen. Diese können sich ändern.
- Ihre Verantwortung:
- Erfüllen Sie alle gesundheitlichen Einreisebestimmungen.
- Lassen Sie sich die relevanten Impfungen geben.
- Nehmen Sie empfohlene Medikamente rechtzeitig ein.
- Folgen Sie medizinischen Ratschlägen in Bezug auf Ihre Reise.
Reisepass und Visum
Reisepass
- Sie benötigen einen gültigen Reisepass für alle Reisen, die über unseren Service angeboten werden.
- Einige Länder verlangen, dass Ihr Reisepass für mindestens sechs Monate nach Einreise gültig ist. Wenn Ihr Reisepass nur noch ein Jahr oder weniger gültig ist, informieren Sie sich über die Anforderungen des Ziellandes, bevor Sie endgültige Reisepläne machen.
- Der Name im Reisepass muss exakt mit dem Namen auf Ihrem Ticket übereinstimmen. Andernfalls kann Ihnen die Reise verweigert werden, und Ihr Reiseschutz wird ungültig. Informieren Sie uns, wenn sich der Name eines Mitreisenden nach der Buchung, aber vor Reiseantritt, ändert (z. B. durch Heirat).
Visum
- Kontaktieren Sie die Botschaft oder das Konsulat des Ziellandes sowie die Behörden Ihres Heimatlandes, um aktuelle Visabestimmungen zu erfahren.
- Einige Länder verlangen von Fluggesellschaften persönliche Daten aller Reisenden. Diese Informationen können beim Check-in oder bereits bei der Buchung angefordert werden. Klären Sie Details direkt mit der Fluggesellschaft.
Haftungsausschluss
Unsere Unternehmensgruppe übernimmt keine Haftung für die Verweigerung des Zutritts zu Flugzeugen, Kreuzfahrtschiffen oder anderen Transportmitteln; die Einreiseverweigerung in ein Land aufgrund unvollständiger oder unzureichender Reisedokumente. Dies umfasst auch Zwischenstopps in Transitländern, selbst wenn Sie das Transportmittel oder den Flughafen nicht verlassen.
Wir übernehmen keine Haftung für Schäden oder Verluste, die durch Reisen zu Zielen im Ausland entstehen können. Reisen Sie stets informiert und mit der notwendigen Vorsicht.
Abschnitt 8 – Haftung
Haftung für die Reiseleistungen
Die von Ihnen genutzten Reiseleistungen werden von den jeweiligen Reiseanbietern bereitgestellt. Falls Aerogreet GmbH & Co. KG als Reiseanbieter auftritt, gilt:
- Einschränkung der Haftung: Aerogreet GmbH & Co. KG haftet ausschließlich für vorsätzlich oder grob fahrlässig verursachte Schäden, mit Ausnahme von Schäden an Leben, Körper und Gesundheit sowie bei Verletzung wesentlicher Vertragspflichten. Wesentliche Vertragspflichten sind solche, deren Erfüllung die ordnungsgemäße Durchführung des Vertrags erst ermöglicht und auf deren Einhaltung Sie regelmäßig vertrauen können.
- Leichte Fahrlässigkeit: Bei leichter Fahrlässigkeit haftet Aerogreet GmbH & Co. KG nur für vertragstypische und vorhersehbare Schäden.
- Produkthaftung und gesetzliche Gewährleistung: Die Haftungsbeschränkungen gelten nicht für Ansprüche aus dem Produkthaftungsgesetz oder der gesetzlichen Gewährleistungshaftung sowie bei Schäden, die durch Tod, Körperverletzung oder Gesundheitsbeeinträchtigung entstehen.
- Persönliche Haftung: Soweit die Haftung von Aerogreet GmbH & Co. KG ausgeschlossen ist, gilt dies ebenfalls für die persönliche Haftung von Mitarbeitern, gesetzlichen Vertretern und Erfüllungsgehilfen.
Haftung anderer Reiseanbieter
Die Haftung anderer Reiseanbieter richtet sich nach deren eigenen Richtlinien und Einschränkungen. Aerogreet GmbH & Co. KG haftet nicht für die Erbringung von Reiseleistungen durch andere Anbieter, es sei denn, Aerogreet GmbH & Co. KG tritt als Organisator einer Pauschalreise auf.
Unsere Haftung
- Keine Haftung: Aerogreet GmbH & Co. KG und seine Partner haften nicht für:
- Reiseleistungen, die von den Reiseanbietern bereitgestellt werden.
- Handlungen, Fehler, Unterlassungen, Zusicherungen oder Fahrlässigkeit der Anbieter.
- Personen- oder Sachschäden sowie Kosten, die sich aus den oben genannten Umständen ergeben.
- Genauigkeit der Informationen: Die von den Reiseanbietern bereitgestellten Informationen (z. B. Beschreibungen, Fotos, Preise, Richtlinien) werden über die Plattform angezeigt. Aerogreet GmbH & Co. KG haftet nicht für Ungenauigkeiten, außer diese wurden direkt durch Aerogreet GmbH & Co. KG verursacht. Fotos und Illustrationen dienen lediglich zur Orientierung und stellen keine verbindliche Garantie dar.
- Gewährleistungen und Zusicherungen: Alle über die Plattform bereitgestellten Informationen, Software und Reiseleistungen werden ohne jegliche ausdrückliche oder stillschweigende Gewährleistung zur Verfügung gestellt. Dies umfasst u. a. Gewährleistungen der Marktgängigkeit, Eignung für einen bestimmten Zweck oder der Rechtsmängelfreiheit.
Ereignisse höherer Gewalt
Im Falle von höherer Gewalt (z. B. Naturkatastrophen, Kommunikationsausfälle, Streiks) werden die betroffenen Verpflichtungen ausgesetzt. Aerogreet GmbH & Co. KG haftet nicht für die Nichterfüllung von Verpflichtungen, die direkt durch solche Ereignisse beeinträchtigt werden.
Freistellung
Sie verpflichten sich, Aerogreet GmbH & Co. KG, seine Partner sowie deren Mitarbeiter und Vertreter von sämtlichen Ansprüchen (einschließlich Anwalts- und Gerichtskosten) freizustellen, die durch Ihr schuldhaftes Verhalten entstehen.
Verbraucherrechte
Die Haftungsbeschränkungen gelten nur im gesetzlich zulässigen Rahmen. Ihre gesetzlichen Rechte bleiben hiervon unberührt.
Abschnitt 9 – Inhaltsrichtlinien: Bewertungen, Kommentare und Fotos
Einreichung von Inhalten
- Urheberschaft und Rechte: Sie bestätigen, dass Sie der Urheber Ihrer Einsendungen sind und über alle notwendigen Rechte verfügen, um uns die Nutzung Ihrer Einsendungen gemäß diesen Nutzungsbedingungen zu gestatten.
- Lizenz zur Nutzung: Sie gewähren unserer Unternehmensgruppe und unseren Partnern ein nichtausschließliches, gebührenfreies, unbefristetes, übertragbares, unwiderrufliches und vollständig unterlizenzierbares Recht zur Nutzung, Vervielfältigung, Bearbeitung, Anpassung, Übersetzung, Verbreitung und Veröffentlichung Ihrer Einsendungen, einschließlich der Erstellung abgeleiteter Werke und deren öffentlicher Ausstellung, weltweit und in allen Medien, die aktuell bestehen oder in Zukunft entwickelt werden.
- Namensnennung: Sie stimmen zu, dass unsere Unternehmensgruppe Ihren Namen oder einen nicht identifizierbaren Hinweis (z. B. Vorname und Heimatstadt) zur Zuordnung Ihrer Einsendung verwenden kann.
- Teilen von Einsendungen: Ihre Einsendungen können mit Reiseanbietern geteilt werden, sofern dies erforderlich ist.
- Rechtsschutz: Sie erteilen uns das Recht, rechtliche Schritte gegen Personen oder Organisationen einzuleiten, die Ihre oder unsere Rechte an den Einsendungen verletzen.
- Verzicht auf Persönlichkeitsrechte: Soweit möglich, verzichten Sie ausdrücklich auf „Urheberpersönlichkeitsrechte“, einschließlich der Rechte auf Urhebernennung oder Werkintegrität.
Verantwortlichkeit und Einschränkungen
- Verbotene Inhalte: Ihre Einsendungen dürfen keine Inhalte enthalten, die unrechtmäßig, bedrohlich, verleumderisch, diffamierend, obszön oder pornografisch sind; Persönlichkeitsrechte, Urheberrechte oder andere Eigentumsrechte Dritter verletzen; kommerzielle Werbung oder andere Vermarktungen beinhalten; gegen öffentliche Ordnung, Sicherheit oder Moral verstoßen.
- Haftung: Sie sind allein verantwortlich für alle Schäden, die durch die Nichteinhaltung dieser Regeln entstehen.
- Nutzung der Einsendungen: Unsere Unternehmensgruppe behält sich das Recht vor, Einsendungen ohne vorherige Mitteilung zu nutzen, anzuzeigen, zu löschen oder anderweitig zu bearbeiten.
Nutzung und Richtlinien
- Mehrfachbewertungen: Sind möglich.
- Eigentumsrechte: Wir beanspruchen kein Eigentum an Ihren Einsendungen und drücken durch die Veröffentlichung keinerlei Billigung aus.
- Inhaltsrichtlinien: Alle Einsendungen müssen unseren oben genannten Inhaltsrichtlinien entsprechen.
Abschnitt 10 – Richtlinie und Hinweise zu geistigem Eigentum
Urheberrechts- und Kennzeichenhinweise
- Eigentum der Inhalte: ©2024 Aerogreet GmbH & Co. KG. Alle Rechte vorbehalten.
- Marken und Handelsmarken: Aerogreet GmbH & Co. KG, vip-777.com, das Aerogreet GmbH & Co. KG-Logo sind Handelsmarken oder eingetragene Handelsmarken von Aerogreet GmbH & Co. KG. Andere erwähnte Logos, Produkt- und Firmennamen können Marken ihrer jeweiligen Eigentümer sein.
- Haftungsausschluss für fremde Inhalte: Wir übernehmen keine Verantwortung für Inhalte auf Websites, die nicht von uns, sondern von Dritten betrieben werden.
- Nutzung von Google® Translate: Die Übersetzungen erfolgen automatisiert; die Nutzung erfolgt auf eigenes Risiko. Google Translate
- Externe Links: Unser Service kann Links zu Websites enthalten, die von Dritten betrieben werden. Diese Links dienen lediglich Ihrer Information. Wir haben keine Kontrolle über diese Websites und übernehmen keine Verantwortung für deren Inhalte oder Nutzung. Die Einbindung solcher Links stellt keine Billigung der Inhalte oder eine Verbindung mit deren Betreibern dar.
- Meldung von Markenverletzungen: Wenn Sie Kenntnis von einer Verletzung unserer Marke haben, kontaktieren Sie uns bitte per E-Mail unter info@aerogreet.com.
Richtlinie und Beschwerden zu Rechtsverletzungen an geistigem Eigentum
- Respekt gegenüber geistigem Eigentum: Wir achten auf die geistigen Eigentumsrechte anderer und erwarten dasselbe von unseren Anbietern, Partnern und Nutzern. Es ist Benutzern untersagt, Materialien zu veröffentlichen, die Rechte Dritter verletzen.
- Maßnahmen bei Verstößen: Unter geeigneten Umständen werden wir Konten von Nutzern kündigen, die wiederholt gegen diese Richtlinie verstoßen.
- Einreichung von Beschwerden: Anforderungen und Anweisungen zum Einreichen von Beschwerden wegen Urheberrechts- oder Markenverletzungen finden Sie in den „Beschwerden und Formularen wegen Verletzung geistigen Eigentums“.
Patenthinweise
- Patente für den Service: Für unseren Service sowie für die über den Service zugänglichen Funktionen und Dienste können ein oder mehrere Patente von uns oder unserer Unternehmensgruppe gelten. Teile des Services werden unter Lizenz eines oder mehrerer Patente betrieben. Weitere Patente sind angemeldet.
Abschnitt 11 – Datenschutz und Ihre persönlichen Daten
Wir legen großen Wert auf den Schutz, die Vertraulichkeit und die Sicherheit Ihrer persönlichen Daten. Ihre Daten werden gemäß den geltenden Datenschutzgesetzen verarbeitet und geschützt.
Unsere Verpflichtung
- Datenschutz und Sicherheit: Wir verpflichten uns, Ihre persönlichen Daten vor unbefugtem Zugriff, Verlust oder Missbrauch zu schützen. Es werden technische und organisatorische Maßnahmen eingesetzt, um die Sicherheit der Datenverarbeitung zu gewährleisten.
- Vertraulichkeit: Alle uns anvertrauten Informationen werden mit höchster Vertraulichkeit behandelt. Ihre Daten werden nur im Rahmen der geltenden gesetzlichen Bestimmungen und unserer internen Richtlinien verarbeitet.
Erfahren Sie mehr
Bitte lesen Sie unsere aktuelle Datenschutzerklärung, um mehr darüber zu erfahren:
- Welche Daten wir erheben.
- Wie wir Ihre Daten verwenden.
- Ihre Rechte in Bezug auf Datenschutz, einschließlich Zugriff, Berichtigung oder Löschung Ihrer Daten.
Wenn Sie Fragen zu unseren Datenschutzpraktiken haben oder weitere Informationen wünschen, kontaktieren Sie uns bitte über die in der Datenschutzerklärung angegebenen Kontaktmöglichkeiten.
Abschnitt 12 – Kontaktaufnahme und Beschwerden
Unterstützung von Reisenden und Bearbeitung von Beschwerden
- Kundenservice: Besuchen Sie unsere Kundenservice-Seite, um häufig gestellte Fragen einzusehen oder uns über die Chat-Funktion zu kontaktieren.
- Kontakt während Ihrer Reise: E-Mail: info@aerogreet.com | Tel.: +49 (0) 69 770 622 777
Beschwerden zu Reiseleistungen
- Vor oder während der Reise: Informieren Sie uns oder den jeweiligen Reiseanbieter, um das Problem schnellstmöglich zu lösen und den entstandenen Schaden zu minimieren.
- Nach der Reise: Sollten Sie ein Problem während der Reise nicht melden können (z. B. bei Problemen auf der Rückreise), setzen Sie uns innerhalb von 30 Tagen nach der Reise schriftlich in Kenntnis.
Postanschrift für Beschwerden
Reiseanbieter
An die Adresse, die auf der Buchungsabschluss-Seite angegeben ist.
Aerogreet GmbH & Co. KG
Flinschstr. 2-4
60388 Frankfurt am Main
(mit Kopie an: info@aerogreet.com)
Online-Streitbeilegungs-Plattform der Europäischen Kommission
Wir nehmen nicht an einer freiwilligen Verbraucherstreitbeilegung teil. Wir weisen für alle Reiseverträge, die im elektronischen Rechtsverkehr geschlossen wurden, auf die europäische Online-Streitbeilegungs-Plattform
https://ec.europa.eu/consumers/odr hin.
Abschnitt 13 – Allgemeines
Anwendbares Recht und Gerichtsstand
Es gilt das Recht der Bundesrepublik Deutschland.
- Wenn Sie als Verbraucher unseren Service nutzen oder eine Buchung vornehmen und zum Zeitpunkt Ihrer Bestellung Ihren gewöhnlichen Aufenthalt in einem anderen Land haben, bleibt die Anwendung zwingender Rechtsvorschriften dieses Landes unberührt.
- Sofern Sie Unternehmer sind oder keinen ständigen Wohnsitz in der Bundesrepublik Deutschland haben, ist der Gerichtsstand München.
Versicherung
- Die angezeigten Preise beinhalten in der Regel keinen Reiseschutz.
- Es wird empfohlen, eine Versicherung abzuschließen, die insbesondere Stornierungsfälle und Risiken wie Rücktransportkosten bei Unfall oder Krankheit abdeckt.
- Sie tragen die Verantwortung dafür, dass eine abgeschlossene Versicherung Ihre Anforderungen ausreichend abdeckt.
- Gegebenenfalls werden Ihnen Reiseschutzprodukte angezeigt. In diesem Fall erhalten Sie Details zum Versicherungsanbieter, die wichtigsten Informationen und die allgemeinen Geschäftsbedingungen über unseren Service.
Nichtgeltendmachung
Falls wir eine Bestimmung dieser Nutzungsbedingungen nicht oder nicht sofort durchsetzen, bedeutet dies keinen Verzicht auf das Recht, diese oder andere Bestimmungen in der Zukunft durchzusetzen.
Undurchsetzbare Bestimmungen
Wird eine Bestimmung (oder Teilbestimmung) dieser Nutzungsbedingungen von einem Gericht oder einer anderen zuständigen Behörde für ungültig, rechtswidrig oder undurchsetzbar erklärt:
- Gilt diese Bestimmung ( или Teilbestimmung) Ihnen gegenüber nicht als Teil dieser Nutzungsbedingungen.
- Die übrigen Bestimmungen bleiben davon unberührt und behalten ihre Gültigkeit.
Gesamte Vereinbarung
Diese Nutzungsbedingungen stellen die gesamte Vereinbarung zwischen Ihnen und uns in Bezug auf unseren Service dar. Sie ersetzen alle vorherigen oder gleichzeitigen Mitteilungen (elektronisch, mündlich oder schriftlich) zwischen Ihnen und uns über unseren Service.
Abtretung
- Wir dürfen Rechte, Pflichten oder Verpflichtungen aus diesen Nutzungsbedingungen abtreten, untervergeben oder übertragen.
- Ihnen ist eine derartige Abtretung, Untervergabe oder Übertragung nicht gestattet, außer bei Geldforderungen oder in Fällen, in denen wir kein berechtigtes Interesse am Ausschluss der Abtretung haben oder Ihr berechtigtes Interesse überwiegt.
Rechte Dritter
- Sofern nicht ausdrücklich in diesen Nutzungsbedingungen angegeben, ist nicht beabsichtigt, dass irgendein Teil dieser Nutzungsbedingungen durch Dritte durchsetzbar ist.
- Für Änderungen, Verzicht или Beendigung eines Teils dieser Nutzungsbedingungen ist keine Zustimmung eines Dritten erforderlich.
- Diese Nutzungsbedingungen begründen keine Rechte nach geltendem Recht или Vorschriften für Dritte zur Durchsetzung eines Teils dieser Bedingungen.
Fortbestand der Verpflichtungen
Bestimmungen dieser Nutzungsbedingungen, die ausdrücklich или ihrer Art nach Verpflichtungen auferlegen, die über den Ablauf или die Beendigung dieser Nutzungsbedingungen hinaus bestehen, bleiben auch danach wirksam.
Introduction to the General Terms and Conditions (GTC) of Aerogreet GmbH & Co. KG
Last revision: 09.01.2025
Welcome to aerogreet.com (“Aerogreet GmbH & Co. KG”). Thank you for taking the time to read our General Terms and Conditions (GTC). Together with your booking confirmation email (hereinafter referred to as the “booking confirmation”), these GTC form the legal basis upon which we offer you our concierge, VIP and travel services. The GTC also govern any communication or interactions between you and Aerogreet GmbH & Co. KG through our services.
Please note: You must accept these GTC in order to use our services or to make bookings. If you do not agree to these terms, please do not use our service or make bookings through Aerogreet GmbH & Co. KG.
We reserve the right to change these GTC at any time to improve our service, comply with legal, regulatory or tax requirements or reflect changes in our business processes. Changes that materially affect your rights or obligations will be notified to you in advance unless urgent legal or security-related reasons require immediate adjustment. The current version of the GTC is always available with the date of the last revision at the top of this document.
Your continued use of our service after a change to the GTC constitutes acceptance of the updated terms. If you do not agree with the changes, please cease using our service. For existing bookings, the GTC that were valid at the time of booking continue to apply. We recommend that you save or print these GTC.
Definitions
In these GTC, the following terms have the meaning assigned to them:
- “Aerogreet GmbH & Co. KG”, “we”, “us” or “our”: Refers to Aerogreet GmbH & Co. KG, the provider of travel, concierge and VIP services.
- “Service”: Refers to our websites, online tools, mobile apps and all services offered via them.
- “Customers” or “you”: Refers to users of our services or travellers who make bookings through Aerogreet GmbH & Co. KG.
- “Travel provider”: Refers to the partners or providers that actually deliver the booked services, such as airlines, hotels, car hire companies or other service providers.
We look forward to providing you with a first‑class, stress‑free travel experience with Aerogreet GmbH & Co. KG. Thank you for choosing us!
Section 1: Policies and Restrictions
In addition to these General Terms and Conditions (GTC), your bookings with Aerogreet GmbH & Co. KG are also subject to the policies and restrictions of the respective travel providers that provide you with the booked services. These can include, for example, the conditions of carriage of airlines, the terms and conditions of accommodation providers or rental agreements of car hire companies.
Acceptance of policies and restrictions
To make a booking, you must accept the specific policies and restrictions of the travel provider you have selected. These include, but are not limited to:
- Payment of due amounts,
- Rules on refundability,
- Fees and taxes,
- Availability restrictions,
- and the use of fares or services.
The applicable policies and restrictions will be communicated to you before completing the booking and are incorporated into these GTC by reference.
Consequences of violations
- Forfeit of payments: Payments already made may be forfeited.
- Additional costs: We will inform you of any additional amounts incurred by us or the provider as a result of your breach.
Payment processing
If payment is made at the time of booking, Aerogreet GmbH & Co. KG may act as the travel provider for the purpose of providing the travel service in certain countries. This applies in particular to travel services provided within the European Union in accordance with Articles 28 and 306–310 of the EU VAT Directive (2006/112/EC). In these cases, the terms and conditions of the respective travel provider are deemed to be part of the policies and restrictions.
Your responsibility
It is your responsibility to ensure that you understand and comply with the travel provider’s policies and restrictions. Aerogreet GmbH & Co. KG accepts no liability for disadvantages or additional costs arising from breaches of these conditions.
Please read the respective policies and restrictions carefully before completing a booking to ensure that all requirements are met.
Section 2: Use of Our Service
Our rules
Aerogreet GmbH & Co. KG provides you with our service to help you search for information about travel services and book these services.
- Conclusion of contract: When you accept our offer, you will receive a secure payment link. By making your advance payment you enter into a contract for the performance of services with us. This contract is not subject to a right of withdrawal.
Aerogreet GmbH & Co. KG offers you a variety of travel options but not a comprehensive list of all available offers. Travel services available through Aerogreet GmbH & Co. KG may also be booked through other distribution channels.
Terms of use
- Minimum age: You must be at least 18 years old and have legal capacity.
- Compliance with laws: You use our service in accordance with applicable laws and these GTC.
- Truthful information: All information you provide must be accurate, current and complete.
If you have an account with Aerogreet:
- You are responsible for protecting your account information.
- You are responsible for all activities that take place under your account.
If you book on behalf of other people:
- You obtain their consent before acting on their behalf.
- You inform these people about the applicable terms of use and ensure that they agree to them.
- You are responsible for the payment of all amounts due as well as for requests to change or cancel.
Prohibited actions
- Making false or fraudulent bookings.
- Monitoring, copying or accessing content of our service using automated or manual means.
- Bypassing security measures of our service.
- Taking actions that place a disproportionate load on our infrastructure.
- Placing deep links to parts of our service or integrating parts of our service into other websites (“framing”, “mirroring”).
We reserve the right to refuse access to our service in the event of breaches of these terms or for other good reasons. We may also make changes and improvements to our service at any time.
Sorting of search results
Aerogreet GmbH & Co. KG offers a wide range of travel options. Search results are sorted by default.
Booking process
- Selection and completion: Select your travel services, add the required details and complete the booking process by clicking “Buy now”. In doing so you instruct us to arrange the booked services.
- Contractual commitment: By clicking “Buy now” you enter into a binding contract with the travel provider as well as a contract for the performance of services with Aerogreet GmbH & Co. KG.
- Correction of errors: You can cancel the booking process at any time before completion to detect and correct input errors.
Aerogreet GmbH & Co. KG ensures the statutory insolvency protection for linked travel services if payments are made to us.
Section 3: Confirmation of a Booking
Your booking is accepted when payment is received by us. At that point a binding contract is concluded between you and Aerogreet GmbH & Co. KG for the booked travel services.
Contents of the booking confirmation
- the description of the booked travel service(s),
- the total price and
- the relevant information about your trip.
Sending the booking confirmation
We will send you the booking confirmation and all relevant travel documents to the email address you provided at the time of booking.
Checking the booking details
Please check the details in the booking confirmation immediately for accuracy. If errors or discrepancies occur, please contact us immediately so that they can be corrected.
Retention and storage
We store your booking confirmation and the terms of use valid at the time of booking in our system. It is your responsibility to save or print a copy of the current booking confirmation and terms of use for your records, as they contain essential information about your booking.
Note: Your booking confirmation also serves as proof of the details of your agreement with the travel provider and the scope of the booked travel services.
Section 4: Payment
Prices
The price of the travel services corresponds to the amount published via our service, unless there is an obvious error. Prices for travel services are dynamic and may change at any time. However, bookings already accepted are not affected by later price changes except in the case of an obvious error.
If such an error exists, you have the option of maintaining your booking by paying the correct price, or we will cancel your booking without a cancellation fee. Aerogreet GmbH & Co. KG is not obliged to offer travel services at an incorrect price if the error should have been recognisable to you when applying reasonable standards.
Additional booking fees (e.g. for flights) will be shown separately during the booking process. These fees will not be refunded unless a cancellation is due to circumstances attributable to us.
Payment methods
Travel services such as flights, accommodation, car hire or activities may be paid for by credit card or – if available – by bank transfer. The available payment methods and any additional costs will be displayed during the booking process.
When selecting the “credit card” payment method, you expressly authorise us to collect the amount on behalf of Aerogreet GmbH & Co. KG from your credit card.
Taxes and duties
The prices shown may already include taxes (e.g. VAT, occupancy tax). Any additional local charges such as city taxes will be shown separately and may vary.
The amount of taxes and charges may change up to the date of your stay. In this case you must pay the higher tax rate.
Payment processing
Payment processing must be carried out by Aerogreet GmbH & Co. KG.
Currency conversion
All currency conversions are based on public exchange rates, which may change. Displayed conversion rates are for information purposes only and may differ from actual billing.
Bank charges
Please note that your credit card institution may charge fees for international or cross-border transactions as well as currency conversions. Aerogreet GmbH & Co. KG accepts no responsibility for these fees or fluctuating exchange rates.
Alternative payment methods
Aerogreet GmbH & Co. KG may integrate alternative payment providers whose use is at your own risk and subject to their terms and conditions. Aerogreet GmbH & Co. KG is not liable for the content or actions of such providers.
Fraud and abuse
- cancel all associated bookings,
- close all associated accounts,
- take legal action.
Please contact us in such cases at info@aerogreet.com or by phone so that clarifications can be made.
Section 5: Cancelling or Changing a Booking
Cancellation or change by you
You can cancel or change your booking (e.g. travel date, destination, departure location, accommodation or mode of transport) by contacting us at info@aerogreet.com.
Please note that you do not have an automatic right to cancel or change unless this is expressly permitted in the policies and restrictions of the respective offer. These will be made available to you before the booking.
Aerogreet GmbH & Co. KG may charge fees for cancelling or changing your booking. The amount of these fees is set out in the respective policies and restrictions. You agree to pay all applicable fees.
If you make a change, the new price of your booking will be based on the rates applicable at that time, which may be higher than at the time of your original booking. The closer the change is to the departure date, the higher these prices may be.
If multiple people are included in a booking (e.g. multiple flight tickets), cancellation fees will be charged for each person affected.
Partial cancellation or change
If you wish to change or cancel only part of your booking and the partner allows this, additional processing fees may apply. These will be disclosed to you before you agree to the change or cancellation.
Cancellation or change by us or the travel provider
If your booking is cancelled because payment is not received in time or the travel provider is unable to carry out the booking for operational reasons (e.g. in the event of overbooking or closure of the accommodation), we will inform you as quickly as possible. In such a case we will endeavour to offer alternative options or a refund.
Refund
- Processing time: Processing time may vary depending on the payment provider. Aerogreet GmbH & Co. KG accepts no responsibility for delays in the refund process.
- Non-refundable fees: Service or processing fees charged by us are non-refundable unless otherwise indicated during the booking process.
Refund in the case of package holidays
If you cancel a package holiday, the conditions described in Section 6E (Package Holidays) apply. Corresponding refunds are also subject to the statutory provisions pursuant to the regulations for linked travel services.
If you have any questions about cancellations or changes, you can contact us at info@aerogreet.com or by phone at +49 (0) 69 770 622 777.
Section 6: Specific Conditions for Travel Services
General information
This section contains important information and specific conditions relating to the various types of travel services offered via our service. These conditions complement our policies and restrictions, which will be provided to you before booking. Please note that the respective policies and restrictions take precedence if there are conflicts with the following general conditions.
Each travel service can be booked separately or as part of a package holiday (see Section 6E) and is subject to the relevant regulations.
A. Accommodation
The room prices (including all applicable taxes and fees) will be displayed to you accordingly. Please note that taxes and fees may vary depending on the selected payment option. Exchange rates and tax rates may change between booking and stay.
Deposit
Some travel providers require a credit card or a cash deposit at check‑in to cover additional costs that may arise during your stay. This deposit is independent of the payment of the booking amount.
No‑show for the first night
If you do not show up for the first night of your booking but wish to check in for subsequent nights, please inform us in advance. Without notification your entire booking may be cancelled. Refunds for no‑shows are subject to the provider’s policies.
Meals
If your booking includes meals, the number of meals depends on the number of your overnight stays.
- Full board: Includes breakfast, lunch and dinner.
- Half board: Includes breakfast and either lunch or dinner.
Meals not taken will not be refunded.
B. Flights
The policies and restrictions of the travel providers of flight services will be provided before booking. These include in particular:
- Conditions of carriage
- Luggage
- Check‑in
- Travel documents
If you pay our group of companies (which receives payment on behalf of the travel provider) for a standalone flight booking, we act as an agent of that travel provider. Your contract for the flight is concluded between you and the respective travel provider. The price and availability of your flight are only guaranteed once your purchase of the travel service is completed and your tickets are issued.
Low‑cost flights
For certain flights, the displayed price may have been converted from another currency. This gives you an estimated price in your local currency. The amount actually charged by the airline may vary due to different exchange rates used by banks and credit card institutions. The final amount will be communicated to you before completing the booking. Further information on fees charged by banks or credit card institutions can be found in Section 4 (Payment).
Some flights with low‑cost airlines can only be changed or cancelled directly through the airline. We may not receive notification of changes you make directly with the airline or of schedule changes by the airline. Such changes may not be reflected in your itinerary. It is recommended to print out confirmation emails from the airline to always have up‑to‑date information.
General conditions for flights
- Airlines determine their flight schedules: Airlines may change or cancel flight schedules for various reasons (e.g. mechanical problems or bad weather). We will inform you of any changes or cancellations to your itinerary communicated to us by the airline and help you review your options. Always check the scheduled departure time before your trip.
- Seat availability: Airlines control seat allocation, and we cannot guarantee the availability of specific seats even if they have been booked in advance.
- Outbound and return flights: If you book a return flight and do not take the outbound flight, the airline may cancel the return flight without refund.
- Special or charter flights: Details of the airline, flight schedule, aircraft type or itinerary are only indications and may change even after confirmation. Check the relevant policies before booking.
- Additional fees: Some airlines charge additional fees for baggage, seat reservations or other services. These are not included in the flight price and must be paid directly to the airline. Always check the respective regulations of the airline.
Operating airlines
Flights are sometimes operated by other airlines. Details of the operating airline can be found in your itinerary. The airline issuing the ticket will charge the flight and will appear on your payment statement.
No‑show or cancellation
In the event of a no‑show or cancellation of the trip, you can apply for a refund of airport taxes and fees included in the flight price. Please contact us by email at info@aerogreet.com or by phone at +49 69 770 622 777. We will forward your request to the airline.
Compensation for cancellations, denied boarding and delays
Under Regulation (EC) 261/2004 you may be entitled to compensation if a flight is cancelled, delayed or you are denied boarding.
Liability of the airline
Laws, international conventions and airline policies may limit the airline’s liability for death, personal injury or other damages.
EU community list
A list of airlines banned from operating in the European Community can be found in accordance with EU regulations here.
C. Car Hire
Your contract for the booked car hire is concluded between you and the respective travel provider.
Payment
For certain bookings the payment for the car hire booking will be invoiced directly by the travel provider and not by our group of companies.
When collecting your hire car you or the driver must present a valid credit card. Please check with us in advance which credit cards are accepted as debit cards are generally not accepted. We may make an authorisation request in the form of a deposit with your credit card institution during the rental period. Make sure your credit limit is sufficient. For some larger vehicle classes two credit cards may be required.
If these requirements are not met, we may not be able to provide you with the vehicle. In such cases you may, subject to the policies and restrictions, be obliged to pay up to the full price of the car hire service.
Additional charges
Additional charges may apply. These charges include for example:
- Fuel
- Winter tyres
- Charges for additional drivers
- Additional charges for young drivers
- Child seats
- Delivery and collection charges
Please note that neither we nor the travel provider are responsible for payment of such additional charges. Requests for optional extras (e.g. child seats) are subject to availability and cannot be guaranteed.
In the event of theft or damage to the hire car, an excess may be payable to the travel provider. The amount of the excess varies depending on the travel provider and the country of rental. By booking optional additional insurance you can reduce or eliminate the excess. Neither we nor the travel provider assume any responsibility for excesses or the additional insurance cover.
Fuel is generally not included in the rental price. Some travel providers charge for refuelling on return of the vehicle. Unless otherwise agreed, the hire car must be returned to the same depot where it was collected.
Collection and use of hire cars
- Minimum age of drivers: Drivers usually have to be between 21 and 75 years old. Deviations are possible depending on the travel provider and the country of rental. Drivers under 25 or over 70 years of age may be required to pay additional fees.
- Driving licence requirements: A valid driving licence for the category of vehicle rented must be presented on collection. For international rentals, additional requirements may apply. Driving licences not written in Latin script require an international driving permit. In EU countries, drivers with a licence issued outside the EU also require an international driving permit. Further documents such as a passport or proof of address may be required.
Generally it is not permitted to take the hire car outside the country of rental or on ferries. Additional restrictions may apply.
Cancellation of bookings and unused rental days
No refunds are offered for bookings cancelled within 6 hours of collection or for unused rental days.
D. Activities
Your contract for booked activities is concluded between you and the respective travel provider.
Disclaimer
Some travel providers offering activities may require you to sign a waiver of liability before participating in the booked travel service. This serves to cover risks associated with participation in the activity.
Non‑transferability and refunds
Travel services of the “Activities” type are generally non‑transferable. There is no entitlement to refunds or changes unless:
- The travel provider cancels the booked activity, or
- The activity is part of a package holiday and the corresponding rights arise from Section 6E (Package Holidays).
We recommend that you read the policies and restrictions of the respective travel provider carefully before booking to avoid misunderstandings.
E. Package Holidays
I. Defined words/phrases
In this section the following definitions apply:
- “Linked travel service”
Means at least two different types of travel services purchased for the same trip or holiday that do not constitute a package holiday. These lead to the conclusion of separate contracts with the individual travel providers where Aerogreet GmbH & Co. KG enables the following:- (a) The separate selection and payment of each travel service during a single visit or contact with our point of sale; or
- (b) The targeted procurement of at least one further travel service from another travel provider.
Combinations of travel services that do not constitute essential features of the trip or holiday or do not represent a significant share of the value are not classified as a “linked travel service”.
- “Package holiday”
Means a combination of at least two different types of travel services for the same trip or holiday if:- (a) These services are combined by Aerogreet GmbH & Co. KG before a single contract is concluded, or
- (b) These services are purchased independently of separate contracts as follows:
- (i) Selected together at a single point of sale,
- (ii) Offered at a total or inclusive price,
- (iii) Advertised with the description “package holiday”,
- (iv) Combined after conclusion of the contract, or
- (v) Acquired through linked online booking processes.
Combined travel services with tourist ancillary services (e.g. ski passes) that account for less than 25 % of the total value are not considered a package holiday.
- “Travel service”
Means:- (a) Passenger transport,
- (b) Accommodation that is not for residential purposes,
- (c) Rental of vehicles or motorcycles,
- (d) Other tourist services such as admission tickets, guided tours or wellness treatments.
- “Unavoidable and extraordinary circumstances”
Means situations beyond the control of Aerogreet GmbH & Co. KG or a travel provider, such as war, terrorism, natural disasters or significant risks to health, which could not have been avoided even with reasonable measures.
II. Your package holiday
Your booking confirmation contains all relevant details of your package holiday. Aerogreet GmbH & Co. KG acts as organiser of the package holiday in accordance with the package travel regulations, and your contract is concluded directly with Aerogreet GmbH & Co. KG.
The package holidays provided by Aerogreet GmbH & Co. KG are subject to:
- These terms of use and
- The relevant policies of the providers that make up the package holiday (e.g. airlines or accommodation providers).
III. Bookings
All bookings depend on availability at the time of booking. Aerogreet GmbH & Co. KG endeavours to provide up‑to‑date information but cannot guarantee availability. A contract for your package holiday is not concluded until:
- You have paid the full price and
- You have received a booking confirmation.
IV. Prices
Aerogreet GmbH & Co. KG reserves the right to change prices after the contract has been concluded if:
- (a) Transport costs increase due to energy prices,
- (b) Taxes or fees by third parties (e.g. airport fees) are adjusted, or
- (c) Exchange rate fluctuations occur.
Increases of more than 8 % of the total price entitle you to:
- Accept the price increase,
- Cancel free of charge with a full refund, or
- Select an alternative package holiday.
V. Cancellations and changes by you
Cancellations
You may cancel your package holiday at any time before the start. However, Aerogreet GmbH & Co. KG may charge cancellation fees to cover costs already incurred. In unavoidable and extraordinary circumstances (e.g. significant security risks at the destination) you may cancel without fees.
Changes
Changes to the booking are only possible subject to availability. Aerogreet GmbH & Co. KG charges processing fees as well as possible additional costs of the providers for this.
Substitution of participants
You may transfer your trip to another person provided they meet the conditions. Notify Aerogreet GmbH & Co. KG at least 7 days before the start of the trip. Fees may apply, especially for flight changes.
VI. Cancellation and changes by Aerogreet GmbH & Co. KG
Cancellation
In rare cases Aerogreet GmbH & Co. KG may be forced to cancel your trip. In such cases Aerogreet GmbH & Co. KG will offer either an alternative trip or a full refund.
Changes
If essential changes to your trip need to be made (e.g. change of departure location), you will be informed and you can:
- accept the changes,
- cancel the trip and receive a refund, or
- choose an alternative trip.
VII. Responsibility of Aerogreet GmbH & Co. KG
Aerogreet GmbH & Co. KG supports you in the event of problems during your trip, e.g. by providing emergency information and alternative services. Notify Aerogreet GmbH & Co. KG immediately of service disruptions so that claims can be made.
VIII. Price reduction and damages
Price reduction
You are entitled to a price reduction if travel services are not provided or inadequately provided.
Damages
Aerogreet GmbH & Co. KG is liable for no damages.
IX. Insolvency protection
Aerogreet GmbH & Co. KG has taken out insolvency protection with Deutsche Reisesicherungsfonds GmbH in accordance with § 651r BGB. With your booking confirmation you will receive an insurance confirmation that secures your claims in the event of insolvency.
APPENDIX 1 – STANDARD INFORMATION FOR PACKAGE HOLIDAYS
Important information about your rights for package holidays
Under certain circumstances a package holiday may arise from the travel services you have booked, with Aerogreet GmbH & Co. KG acting as the organiser of this package holiday. If this is the case, we will ask you to acknowledge the following important information.
The combination of travel services offered to you constitutes a package holiday within the meaning of EU Directive 2015/2302. You therefore benefit from all EU rights in relation to package holidays. Aerogreet GmbH & Co. KG is fully responsible for the proper provision of the package holiday as a whole.
In addition, Aerogreet GmbH & Co. KG has, as required by law, protection mechanisms in place to reimburse your payments and, if transport is part of the package holiday, to ensure your repatriation in the event of insolvency.
Your key rights under Directive (EU) 2015/2302
- Essential information before concluding the contract: Travellers receive all essential information about the package holiday before concluding the package holiday contract.
- Liability for provision of services: At least one trader is liable for the proper provision of all the travel services included in the contract.
- Emergency number and contact points: Travellers receive an emergency number or details of a contact point through which they can contact the organiser or travel agent.
- Transferability of the package holiday: Travellers may transfer the package holiday to another person within a reasonable period and possibly at additional cost.
- Price changes and rights in the event of increase: The price of the package holiday may only be increased if certain costs (e.g. fuel prices) rise and this is expressly provided for in the contract. Price increases are only permissible up to a maximum of 20 days before the start of the package holiday.
- If the increase exceeds 8 % of the total price, the traveller can terminate the contract.
- Decreasing costs must be passed on to the traveller by way of a price reduction.
- Rights in the event of significant changes: Travellers may terminate the contract without a cancellation fee and receive a full refund if significant elements of the package holiday (with the exception of the price) are significantly changed. If the package holiday is cancelled by the organiser, travellers are entitled to a refund and, if applicable, compensation.
- Rights in the event of extraordinary circumstances: Travellers may terminate the contract before the start of the package holiday without a cancellation fee if extraordinary circumstances (e.g. serious security problems at the destination) exist.
- Option to terminate before the start of the trip: Travellers may terminate the contract at any time before the start of the package holiday against a reasonable and justifiable cancellation fee.
- Alternative arrangements in the event of service disruptions: If essential aspects of the package holiday cannot be provided as agreed after the start, suitable alternative arrangements must be offered free of charge. Travellers may terminate the contract without a cancellation fee if the deficiencies significantly affect the performance of the package holiday and the organiser does not remedy the problem.
- Entitlement to price reduction and compensation: Travellers are entitled to a price reduction and/or compensation if the travel services are not provided or not properly provided.
- Obligation to provide assistance: The organiser must provide assistance if travellers are in difficulty.
- Insolvency protection: In the event of the insolvency of the tour operator, payments will be reimbursed. If the insolvency occurs after the start of the package holiday and transport is part of the package, repatriation will be ensured. Aerogreet GmbH & Co. KG has concluded insolvency insurance with Deutsche Reisesicherungsfonds GmbH.
Contact in case of insolvency:
Deutsche Reisesicherungsfonds GmbH
Sächsische Straße 1, 10707 Berlin, Germany
Tel.: +49 (0) 30 78954770
Email: schadenmeldung@drsf.reise - Further information: The Directive (EU) 2015/2302, as implemented in national law, can be found here.
APPENDIX 2 – STANDARD INFORMATION FOR NOTIFYING TRAVELLERS IN THE CASE OF LINKED TRAVEL SERVICES UNDER THE PACKAGE TRAVEL REGULATIONS
Standard information sheet for linked travel services
Important information about linked travel services
Under certain circumstances a linked travel service may arise when you choose to book multiple travel services via our service. Should this be the case, we will ask you to acknowledge the following important information:
- No entitlement to package holiday rights: If, after selecting and paying for a travel service, you book additional travel services for your trip via our service, the rights of Directive (EU) 2015/2302 for package holidays do not apply. You therefore cannot assert rights specifically provided for package holidays.
- Responsibility for provision of the services: Aerogreet GmbH & Co. KG is not responsible for the proper provision of the individual travel services. In the event of problems, please contact the respective service provider directly.
- Creation of a linked travel service: However, if you book additional travel services during the same visit to our service, these travel services become part of a linked travel service. In this case we will, as required by EU law, apply a protection mechanism.
- Protection mechanism in the event of insolvency: This protection mechanism ensures that payments you have made to Aerogreet GmbH & Co. KG for services not provided due to our insolvency will be reimbursed. Important: If your payments are made directly to the respective travel provider, Aerogreet GmbH & Co. KG has not made any arrangements to refund these payments to you. The protection mechanism also does not cover a refund if the relevant travel service provider becomes insolvent.
Further information on insolvency protection
Aerogreet GmbH & Co. KG has taken out insolvency insurance with Deutsche Reisesicherungsfonds GmbH. You can contact this institution if travel services are refused due to the insolvency of Aerogreet GmbH & Co. KG:
Deutsche Reisesicherungsfonds GmbH
Sächsische Straße 1, 10707 Berlin, Germany
Tel.: +49 30 78954770
Email: schadenmeldung@drsf.reise
Website: drsf.reise
Further information can be found in Directive (EU) 2015/2302, as implemented in national law, here.
Section 7 – Travelling Abroad
General advice for travelling abroad
- Inform yourself in advance: Check travel warnings, notices and recommendations from the relevant government authorities before booking and during your trip.
- Up‑to‑date information: Stay up to date on travel warnings and notices during your trip and before your return to avoid disruptions.
Travel advice, restrictions and entry requirements for your destination can be found at your foreign office (Auswärtiges Amt).
Health
- Recommended vaccinations: Check with your doctor before your trip about required and recommended vaccinations. These may change.
- Your responsibility:
- Meet all health entry requirements.
- Have the relevant vaccinations.
- Take recommended medication in good time.
- Follow medical advice relating to your trip.
Passport and visa
Passport
- You will need a valid passport for all travel offered via our service.
- Some countries require that your passport be valid for at least six months after entry. If your passport is only valid for one year or less, please check the destination country’s requirements before making final travel plans.
- The name on the passport must exactly match the name on your ticket. Otherwise you may be refused travel and your travel protection will be invalid. Notify us if the name of a fellow traveller changes after booking but before departure (e.g. due to marriage).
Visa
- Contact the embassy or consulate of the destination country and the authorities of your country of residence to find out about current visa requirements.
- Some countries require airlines to provide personal information on all travellers. This information may be requested at check‑in or already at the time of booking. Clarify details directly with the airline.
Disclaimer
Our group of companies accepts no liability for refusal of entry to aircraft, cruise ships or other means of transport; refusal of entry into a country due to incomplete or insufficient travel documents. This also includes stopovers in transit countries, even if you do not leave the means of transport or the airport.
We accept no liability for any damage or loss that may result from travel to foreign destinations. Always travel informed and with the necessary caution.
Section 8 – Liability
Liability for the travel services
The travel services you use are provided by the respective travel providers. If Aerogreet GmbH & Co. KG acts as a travel provider, the following applies:
- Limitation of liability: Aerogreet GmbH & Co. KG is only liable for damages caused intentionally or through gross negligence, except for damages to life, body and health as well as in the event of breach of essential contractual obligations. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you regularly rely.
- Slight negligence: In the case of slight negligence, Aerogreet GmbH & Co. KG is only liable for typical and foreseeable damages.
- Product liability and statutory warranty: The limitations of liability do not apply to claims arising from the Product Liability Act or statutory warranty liability as well as in the case of damages caused by death, injury or impairment of health.
- Personal liability: Insofar as the liability of Aerogreet GmbH & Co. KG is excluded, this also applies to the personal liability of employees, legal representatives and vicarious agents.
Liability of other travel providers
The liability of other travel providers is governed by their own policies and restrictions. Aerogreet GmbH & Co. KG is not liable for the provision of travel services by other providers unless Aerogreet GmbH & Co. KG acts as organiser of a package holiday.
Our liability
- No liability: Aerogreet GmbH & Co. KG and its partners are not liable for:
- Travel services provided by the travel providers.
- Actions, errors, omissions, assurances or negligence on the part of the providers.
- Personal injury or property damage as well as costs arising from the above circumstances.
- Accuracy of information: The information provided by the travel providers (e.g. descriptions, photos, prices, policies) is displayed via the platform. Aerogreet GmbH & Co. KG is not liable for inaccuracies unless they were caused directly by Aerogreet GmbH & Co. KG. Photos and illustrations are for guidance only and do not constitute a binding guarantee.
- Warranties and assurances: All information, software and travel services provided via the platform are made available without any express or implied warranty. This includes, inter alia, warranties of merchantability, suitability for a particular purpose or freedom from defects in title.
Events of force majeure
In the event of force majeure (e.g. natural disasters, communication failures, strikes), the obligations affected are suspended. Aerogreet GmbH & Co. KG is not liable for non‑performance of obligations directly affected by such events.
Indemnification
You agree to indemnify Aerogreet GmbH & Co. KG, its partners and their employees and agents against any claims (including lawyers’ and court costs) arising from your culpable conduct.
Consumer rights
The limitations of liability apply only to the extent permitted by law. Your statutory rights remain unaffected by this.
Section 9 – Content Guidelines: Reviews, Comments and Photos
Submitting content
- Authorship and rights: You confirm that you are the author of your submissions and that you have all necessary rights to allow us to use your submissions in accordance with these terms of use.
- Licence to use: You grant our group of companies and our partners a non‑exclusive, royalty‑free, perpetual, transferable, irrevocable and fully sublicensable right to use, reproduce, edit, adapt, translate, distribute and publish your submissions, including the creation of derivative works and their public display, worldwide and in all media that currently exist or will be developed in the future.
- Name reference: You agree that our group of companies may use your name or an unidentifiable reference (e.g. first name and home town) to attribute your submission.
- Sharing submissions: Your submissions may be shared with travel providers if necessary.
- Legal protection: You grant us the right to take legal action against persons or organisations that infringe your rights or our rights to the submissions.
- Waiver of moral rights: To the extent possible, you expressly waive “moral rights”, including the rights to be identified as the author or to object to derogatory treatment of the work.
Responsibility and restrictions
- Prohibited content: Your submissions must not contain content that is unlawful, threatening, libellous, defamatory, obscene or pornographic; infringes personal rights, copyrights or other proprietary rights of third parties; contains commercial advertising or other marketing; violates public order, safety or morals.
- Liability: You are solely responsible for any damage resulting from failure to comply with these rules.
- Use of submissions: Our group of companies reserves the right to use, display, delete or otherwise edit submissions without prior notice.
Use and guidelines
- Multiple reviews: Are possible.
- Ownership rights: We claim no ownership rights to your submissions and do not express endorsement by publishing them.
- Content guidelines: All submissions must comply with our content guidelines mentioned above.
Section 10 – Policy and Notices on Intellectual Property
Copyright and trademark notices
- Ownership of the content: ©2024 Aerogreet GmbH & Co. KG. All rights reserved.
- Trademarks and trade names: Aerogreet GmbH & Co. KG, vip-777.com, the Aerogreet GmbH & Co. KG logo are trademarks or registered trademarks of Aerogreet GmbH & Co. KG. Other logos, product and company names mentioned may be trademarks of their respective owners.
- Disclaimer for third‑party content: We accept no responsibility for content on websites that are not operated by us but by third parties.
- Use of Google® Translate: Translations are performed automatically; use is at your own risk. Google Translate
- External links: Our service may contain links to websites operated by third parties. These links are provided for your information only. We have no control over these websites and accept no responsibility for their content or use. The inclusion of such links does not constitute an endorsement of the content or a connection with their operators.
- Reporting trademark infringements: If you become aware of an infringement of our trademark, please contact us by email at info@aerogreet.com.
Policy and complaints regarding infringements of intellectual property rights
- Respect for intellectual property: We respect the intellectual property rights of others and expect the same from our providers, partners and users. Users are prohibited from posting materials that infringe the rights of third parties.
- Measures in the event of infringements: Under appropriate circumstances we will terminate accounts of users who repeatedly violate this policy.
- Submitting complaints: Requirements and instructions for submitting complaints about copyright or trademark infringements can be found in the “Complaints and forms for infringements of intellectual property rights”.
Patent notices
- Patents for the service: One or more patents held by us or our group of companies may apply to our service and to the functions and services accessible via the service. Parts of the service are operated under licence from one or more patents. Further patents are pending.
Section 11 – Data Protection and Your Personal Data
We attach great importance to the protection, confidentiality and security of your personal data. Your data will be processed and protected in accordance with applicable data protection laws.
Our commitment
- Data protection and security: We undertake to protect your personal data from unauthorised access, loss or misuse. Technical and organisational measures are used to ensure the security of data processing.
- Confidentiality: All information entrusted to us will be treated with the utmost confidentiality. Your data will only be processed within the framework of the applicable legal provisions and our internal policies.
Learn more
Please read our current data protection policy to learn more about:
- Which data we collect.
- How we use your data.
- Your rights with regard to data protection, including access, rectification or deletion of your data.
If you have any questions about our data protection practices or would like further information, please contact us using the contact details provided in the data protection policy.
Section 12 – Contact and Complaints
Assistance for travellers and handling complaints
- Customer service: Visit our customer service page to view frequently asked questions or to contact us via the chat function.
- Contact during your trip: Email: info@aerogreet.com | Tel.: +49 (0) 69 770 622 777
Complaints about travel services
- Before or during the trip: Inform us or the respective travel provider to resolve the problem as quickly as possible and minimise the damage.
- After the trip: If you are unable to report a problem during the trip (e.g. in case of problems on the return journey), notify us in writing within 30 days of the trip.
Postal address for complaints
Travel provider
To the address specified on the booking completion page.
Aerogreet GmbH & Co. KG
Flinschstr. 2–4
60388 Frankfurt am Main
(with a copy to: info@aerogreet.com)
Online dispute resolution platform of the European Commission
We do not participate in voluntary consumer dispute resolution. For all travel contracts concluded in electronic legal transactions, we refer to the European online dispute resolution platform
https://ec.europa.eu/consumers/odr.
Section 13 – General
Applicable law and jurisdiction
The law of the Federal Republic of Germany applies.
- If you use our service or make a booking as a consumer and at the time of your order your habitual residence is in another country, the application of mandatory legal provisions of that country remains unaffected.
- If you are an entrepreneur or do not have a permanent residence in the Federal Republic of Germany, the place of jurisdiction is Munich.
Insurance
- The prices shown generally do not include travel insurance.
- It is recommended to take out insurance that in particular covers cancellation cases and risks such as repatriation costs in the event of an accident or illness.
- You are responsible for ensuring that any insurance taken out adequately covers your requirements.
- If applicable, travel insurance products will be displayed to you. In this case you will receive details about the insurance provider, the key information and the general terms and conditions via our service.
Non‑assertion
If we do not enforce a provision of these terms of use or do not enforce it immediately, this does not constitute a waiver of the right to enforce this or any other provision in the future.
Unenforceable provisions
If a provision (or partial provision) of these terms of use is declared invalid, illegal or unenforceable by a court or other competent authority:
- That provision (or partial provision) shall not apply to you as part of these terms of use.
- The remaining provisions shall remain unaffected and shall continue to apply.
Entire agreement
These terms of use constitute the entire agreement between you and us in relation to our service. They supersede any prior or contemporaneous communications (electronic, oral or written) between you and us regarding our service.
Assignment
- We may assign, subcontract or transfer rights, duties or obligations under these terms of use.
- You are not permitted such assignment, subcontracting or transfer, except for monetary claims or in cases where we have no legitimate interest in excluding assignment or your legitimate interest prevails.
Rights of third parties
- Unless expressly stated in these terms of use, it is not intended that any part of these terms of use be enforceable by third parties.
- No consent from a third party is required for changes, waivers or termination of any part of these terms of use.
- These terms of use do not create any rights under applicable laws or regulations for third parties to enforce any part of these terms.
Survival of obligations
Provisions of these terms of use that expressly or by their nature impose obligations that continue beyond the expiry or termination of these terms of use shall remain in effect thereafter.
ATMA Atyrau Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aarhus International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48hours before service — 30%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Abakan Inernational Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Abeid Amani Karume International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aberdeen International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Abha Regional Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Abruzzo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Abu Dhabi International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Bookings should be made at least 3 business days prior to the service
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Achmad Yani International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Adana Şakirpaşa Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Adelaide International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aden Adde International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours - 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Adi Sumarmo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Adisucipto International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Adolfo Suárez Madrid–Barajas International Airport
Full VIP – VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Lounge access includes 2 hours; additional hours charged at 500 EUR each
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- For VIP service in Madrid, if the airline check-in desk is in Terminal 1, the passengers should first hand over their luggage and passports to the greeter at the pre-arranged time. Then the driver will transfer the passengers to the VIP lounge in Terminal 4.
Full VIP – VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Transit service is available only for transit durations between 1 and 3 hours.
- For VIP service in Madrid, if the airline check-in desk is in Terminal 1, the passengers should first hand over their luggage and passports to the greeter at the pre-arranged time. Then the driver will transfer the passengers to the VIP lounge in Terminal 4.
Full VIP – VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Aerfort Bhaile Átha Cliath (Dublin Airport)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aeroparque Jorge Newbery
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Aeroport de Bangui-M’poko
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aeroport de Maun
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 50%, 72–48 hours before service — 75%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aeroporto Internacional Guarulhos (Governador Andre Franco Montoro)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aeroporto de Benguela - 17 de Setembro (Gen. V. Deslandes)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 15% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 15% surcharge.
Aeroporto de Cabinda
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 15% surcharge.
Aeroporto de Congonhas
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aeroporto di Firenze-Peretola
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends are subject to a 100% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 30%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends are subject to a 100% surcharge.
Aeropuerto Comodoro Arturo Merino Benitez
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
Aeropuerto General Mariano Escobedo
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aeropuerto Internacional Ezeiza (Ministro Pistarini International Airport)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Airport lounge is obligatory to be booked for international departure
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Airport lounge is obligatory to be booked for international departure
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aeropuerto Internacional Jorge Chavez
Meet & Assist, VIP lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- The porter will assist with hand luggage only.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 30% surcharge.
Aeropuerto Internacional Luis Muñoz Marín
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, Public & Bank Holidays can be a subject of surcharges ( Dec. 25th & Jan 1st + 50% )
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends may be subject to additional fees. Public & bank holidays (e.g., Dec. 25th & Jan 1st) are subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, Public & Bank Holidays can be a subject of surcharges ( Dec. 25th & Jan 1st + 50% )
Aeropuerto Internacional Principe Said Ibrahim
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72-48 hours before service — 25%, 48-24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Aeropuerto Internacional de Rosario - Islas Malvinas
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Aeropuerto International Benito Juarez
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Afonso Pena International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Akanu Ibiam International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aktau Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Aktion National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Al Alamain International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Al Massira Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Alberto Alcolumbre International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Albrook Marcos A. Gelabert International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Albuquerque International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Alexander Kartveli Batumi International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Turkish Airlines departures are subject to a 50% additional charge.
Alexander the Great International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Alexander the Great International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Alexandros Papadiamantis Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Alfonso Bonilla Aragon Ainternational Airport (Palmaseca International Airport)
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Algiers Houari Boumediene Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Alicante - Elche International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Allama Iqbal International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- This service is non-refundable.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Almaty International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Almeria Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Alykel - Norilsk Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests: (48-24 hours) - 15%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ambouli International Airport
Meet & Assist airside
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Amilcar Cabral International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Anapa Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ancona Falconara Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellations after confirmation: (96-72 hours) - 25%; (72-48 hours) - 50%; (<48 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Andorra-La Seu d’Urgell Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Antalya International Airport
CIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Araxos National Airport (Agamemnon)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Arequipa - Rodríguez Ballón International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 30% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 30% surcharge.
Aristarchos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Arthur Napoleon Raymond Robinson International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Arusha Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Asau Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ashgabat International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Asmara International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Aspen-Pitkin County Airport / Sardy Field
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Asturias International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Aswan International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Atlantique International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Atlas Brasil Cantanhede International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Auckland International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Augusto Cesar Sandino International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Austin Bergstrom International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Aéroport international de Douala
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Babullah Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Bacha Khan International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bahia-Jorge Amado Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bahir Dar Ginbot Haya Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Bahrain International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Baikal International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Baita International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Baiyun International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 120–96 hours before service — 25%, 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 25% surcharge.
Full VIP (domestic flights only)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 120–96 hours before service — 25%, 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Baltimore - Washington International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Bamako-Senou International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bandar Seri Begwan International Airport (Lapangan Terbang Antarabangsa Brunei)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bandaranaike International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bangoka International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Banjul International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bao’an International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
VVIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Barcelona–El Prat Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: 7 days before the service - no penalty, (6 days-48 hours) - 50%; (<48 hours) - 100%; no responsibility for flight cancellation or delays.
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellations after confirmation: 7 days before the service - no penalty, (6 days-48 hours) - 50%; (<48 hours) - 100%; no responsibility for flight cancellation or delays.
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Bari Karol Wojtyla Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Barnaul Airport
Meet & Assist, Fast Track, Business Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track, Comfort Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bauerfield International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Beef Island/Tortola Terrance B. Lettsome International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Begishevo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Beijing - Capital International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Night time (22:00-08:00)- 15%, Sundays & holidays -25%
- Fast Track service is unavailable from 22:00 to 08:00
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Fast Track service is unavailable from 22:00 to 08:00
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Beijing – Daxing International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Belfast International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Belgorod Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track, Business
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track, Comfort Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Belgrade Nikola Tesla Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ben-Gurion International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Departure service covers escort to the gate only
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Pre-Flight VIP services
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Departure service covers escort to the gate only
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal with Private Suite
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Benazir Bhutto International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bengaluru - Kempegowda International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Bergen - Flesland Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Berlin Brandenburg Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Each amendment after confirmation will incur a 150 EUR fee per flight.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Private suite available as an addition to VIP service: 780.00 EUR for 3 hours, maximum 4 guests.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bern Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Beslan Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bilbao International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Birmingham Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Birmingham-Shuttlesworth International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Blaise Diagne International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 07:00) is subject to a 45% surcharge.
Blue Danube Airport Linz
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Services on Sundays and Austrian holidays are available by request only
Bob Hope Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Bodensee Airport Friedrichshafen
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bole International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Borg El Arab International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP via First Class Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP via First Class Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP via Private VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Boryspil International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bournemouth Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Bratsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bremen City Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Brisbane – Queensland International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bristol Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Broome International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Brussels National Airport – Zaventem
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (20:00 to 08:00) is subject to a 25% surcharge. Weekends, and public & bank holidays are subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (20:00 to 08:00) is subject to a 25% surcharge. Weekends, and public & bank holidays are subject to a 50% surcharge.
Brussels South Charleroi Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bucharest Henri Coandă International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 120 hours before service — 100%
- Cancellation fees after confirmation, less than 120 hours before service — 100%
- Amendments less than 2 business days before the service (local time) +25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Porter services are unavailable, or provided upon request only
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 120 hours before service — 100%
- Cancellation fees after confirmation, less than 120 hours before service — 100%
- Amendments less than 2 business days before the service (local time) +25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Porter services are unavailable, or provided upon request only
Bujumbura International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bukhara, Bukhara International Airport
CIP Comfort Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Officials Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Bundaberg Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Burgas Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Butmir International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cadjehoun Internationa Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cagliari Elmas Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cairns – Queensland International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cairo International Airport (Maṭār al-Qāhirah al-Duwaliyy)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- 35% discount for holders of an Egyptian passport.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Terminal 3 now has a new fast track lane available, with an extra charge.
Cam Ranh International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Canberra International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cancun International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cape Town International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Capitan de Corbeta Carlos A. Curbelo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Captain Vassilis Constantakopoulos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 72–48 hours before service — 25%, less than 48 hours before service — 50%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cardiff Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Carrasco/General Cesáreo L. Berisso International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Carthage International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Catania Fontanarossa Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cataratas del Iguazu International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Cephalonia International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cesaria Evora Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Changbei International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Changi International Airport
CIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 100% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 30% surcharge.
- Rates do not apply during the Singapore Airshow and F1 Season peak periods. Please note that a 25% surcharge will apply during these times.
- Minimum connection time required for transit service: 3 hours
- This service package is not available for certain airlines: 3
- A holiday surcharge of 25% applies from December 22nd until January 4th.
CIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 100% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Rates do not apply during the Singapore Airshow and F1 Season peak periods. Please note that a 25% surcharge will be applied during these times.
- Minimum connection time required for transit service: 3 hours
- This service package is not available for certain airlines: 3
- A holiday surcharge of 25% applies from December 22nd until January 4th.
CIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 100% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Rates do not apply during the Singapore Airshow and F1 Season peak periods. Please note that a 25% surcharge will be applied during these times.
- Minimum connection time required for transit service: 3 hours
- This service package is not available for certain airlines: 3
- A holiday surcharge of 25% applies from December 22nd until January 4th.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings made less than 72 hours before the service (local time) are not accepted
- Bookings made less than 72 hours before the service (local time) will incur a 100% fee. Amendments made less than 3 business days before the service (local time) will incur a 100% fee.
- Bookings made less than 48 hours before the service (local time) will incur a 100% fee.
- Cancellations after confirmation: less than 120 hours before service — 100%. No-Show Surcharge - 100%
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 30% surcharge.
- Rates do not apply during the Singapore Airshow and F1 Season peak periods. Please note that a 25% surcharge will apply during these times.
- Minimum connection time required for transit service: 3 hours
- A surcharge of 135 EUR per way applies for all passengers using Terminal 4 service. The electric buggy is not available at Terminal 4.
- A holiday surcharge of 25% applies from December 22nd until January 4th.
- This service is not available for Low-Cost Carriers, Malaysia Airlines, Swiss International Air Lines, and American-based airlines.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings made less than 72 hours before the service (local time) are not accepted
- Bookings made less than 72 hours before the service (local time) will incur a 100% fee. Amendments made less than 3 business days before the service (local time) will incur a 100% fee.
- Bookings made less than 48 hours before the service (local time) will incur a 100% fee.
- Cancellations after confirmation: less than 120 hours before service — 100%. No-Show Surcharge - 100%
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 30% surcharge.
- Rates do not apply during the Singapore Airshow and F1 Season peak periods. Please note that a 25% surcharge will be applied during these times.
- Minimum connection time required for transit service: 3 hours
- A surcharge of 135 EUR per way applies for all passengers using Terminal 4 service. The electric buggy is not available at Terminal 4.
- A holiday surcharge of 25% applies from December 22nd until January 4th.
- This service is not available for Low-Cost Carriers, Malaysia Airlines, Swiss International Air Lines, and American-based airlines.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings made less than 72 hours before the service (local time) are not accepted
- Bookings made less than 72 hours before the service (local time) will incur a 100% fee. Amendments made less than 3 business days before the service (local time) will incur a 100% fee.
- Bookings made less than 48 hours before the service (local time) will incur a 100% fee.
- Cancellations after confirmation: less than 120 hours before service — 100%. No-Show Surcharge - 100%
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 30% surcharge.
- Rates do not apply during the Singapore Airshow and F1 Season peak periods. Please note that a 25% surcharge will be applied during these times.
- Minimum connection time required for transit service: 3 hours
- A surcharge of 135 EUR per way applies for all passengers using Terminal 4 service. The electric buggy is not available at Terminal 4.
- A holiday surcharge of 25% applies from December 22nd until January 4th.
- This service is not available for Low-Cost Carriers, Malaysia Airlines, Swiss International Air Lines, and American-based airlines.
Meet and Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Please note that rates do not apply during the Singapore Airshow, YOG, and F1 Season peak periods. A 25% surcharge will be applied during these times.
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Please note that rates do not apply during the Singapore Airshow, YOG, and F1 Season peak periods. A 25% surcharge will be applied during these times.
- Terminal 4 service incurs a 135 EUR surcharge per way.
- A holiday surcharge of 25% applies from December 22nd until January 4th.
Meet and Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Rates do not apply during the Singapore Airshow, YOG, and F1 Season peak periods. Please note that a 25% surcharge will be applied during these times.
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Please note that rates do not apply during the Singapore Airshow, YOG, and F1 Season peak periods. A 25% surcharge will be applied during these times.
- Terminal 4 service incurs a 135 EUR surcharge per way.
- A holiday surcharge of 25% applies from December 22nd until January 4th.
Meet and Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Rates do not apply during the Singapore Airshow, YOG, and F1 Season peak periods. Please note that a 25% surcharge will be applied during these times.
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Please note that rates do not apply during the Singapore Airshow, YOG, and F1 Season peak periods. A 25% surcharge will be applied during these times.
- Terminal 4 service incurs a 135 EUR surcharge per way.
- A holiday surcharge of 25% applies from December 22nd until January 4th.
Changle International Airport
VVIP services
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Domestic flights only. International flights upon request. Fast Track upon request.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Changsha Huanghua International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Charles De Gaulle Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- Amendments fees: 48–24 hours before service — 30%, 24–12 hours before service — 50%, less than 12 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- VIP Lounge: Included for up to 6 guests per lounge (up to 2 hours). Additional hours: 600.00 EUR per guest, per hour. Private transfer to/from aircraft: Included for up to 3 guests. Additional tarmac car: 580.00 EUR (up to 3 guests).
Charlotte Douglas International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Cheboksary Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cheddi Jagan International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chelyabinsk Airport
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chengdu Tianfu International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Chennai International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Cherepovets Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chhatrapati Shivaji International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Chiang Mai International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chicago Midway International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Chileka International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chinggis Khaan International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 07:00), Weekends, and public & bank holidays are subject to a 25% surcharge.
Chios Island National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chisinau International Airport
Meet & Assist, VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Porter services are included only up to the VIP lounge.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chita-Kadala International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Christchurch International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Christmas Island International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chrostoforo Colombo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Chūbu Centrair International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Last-minute requests fees: 8-2 business days - 25%; less than 2 business days - 50%
- 30% surcharge (Night time) 21:00-06:00 (per stuff)
Ciampino–G. B. Pastine International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cibao International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cincinnati/Nortern Kentucky International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Cleveland-Hopkins International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Cochin International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Coffs Harbour Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cologne Bonn Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellations after confirmation less than 48 hours before service will incur a 100 EUR fee.
- Cancellations after confirmation less than 48 hours before service will incur a 100% fee. No-Show Surcharge - 100%
- Each amendment after confirmation will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Booking changes (date, time, or flight) will incur a 50 EUR fee.
- Cancellations after confirmation will incur a 100 EUR fee.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellations after confirmation less than 48 hours before service will incur a 100 EUR fee.
- Cancellations after confirmation less than 48 hours before service will incur a 100% fee. No-Show Surcharge - 100%
- Each amendment after confirmation will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Booking changes (date, time, or flight) will incur a 50 EUR fee. Cancellations after confirmation will incur a 100 EUR fee.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellations after confirmation less than 48 hours before service will incur a 100 EUR fee.
- Cancellations after confirmation less than 48 hours before service will incur a 100% fee. No-Show Surcharge - 100%
- Each amendment after confirmation will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellations after confirmation less than 48 hours before service will incur a 100 EUR fee.
- Cancellations after confirmation less than 48 hours before service will incur a 100% fee. No-Show Surcharge - 100%
- Each amendment after confirmation will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellations after confirmation less than 48 hours before service will incur a 100 EUR fee.
- Cancellations after confirmation less than 48 hours before service will incur a 100% fee. No-Show Surcharge - 100%
- Each amendment after confirmation will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Comandante Armando Tola International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Conakry - Gbessia International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Coronel FAP Francisco Secada Vignetta International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 30% surcharge.
Cote d’Azur Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
- For long-distance flights, appointments must be scheduled 3 hours before departure. An automatic surcharge of €110 (all taxes included) applies for each additional hour.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
- For long-distance flights, appointments must be scheduled 3 hours before departure. An automatic surcharge of €110 (all taxes included) applies for each additional hour.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
- For long-distance flights, appointments must be scheduled 3 hours before departure. An automatic surcharge of €110 (all taxes included) applies for each additional hour.
Cozumel International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Crotone Sant'Anna Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Cyril E. King Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dakhla Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dalaman International Airport
Meet & Assist Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dallas/Fort Worth International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Darwin Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Daskalogiannis International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Denver International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Depati Amir Airport (Pangkal Pinang Airport)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Deputado Luís Eduardo Magalhães International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Des Moines International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Detroit Metropolitan Wayne County Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Diagoras International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dionysios Solomos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Diori Hamani International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Diwopu International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Diyarbakir Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dnipropetrov’sk International Airport
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Doha Hamad International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 30%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dominique Edward Osok Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Domodedovo International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Don Mueang International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dordogne Périgord Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Dortmund Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dresden International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dubai / Jebel Ali Al Maktoum International Airport
Marhaba Services
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dubai International Airport
Ahlan Services
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Al Majlis VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Bookings made less than 24 hours before the service (local time) are not acceptedt
- Bookings made less than 72 hours before the service (local time) will incur a 30% fee. Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- Once confirmed, the service is non-refundable, but the payment can be used as credit for the same service and airport for up to 2 months or the service can be rescheduled to another date
- This service is non-refundable.
- Cancellations after confirmation are not permitted. This service is non-refundable. Amendments to bookings are not permitted within 36 hours of the service (local time).
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP services
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Once confirmed, the service is non-refundable, but the payment can be used as credit for the same service and airport for up to 2 months or the service can be rescheduled to another date
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dunedin Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Durham Tees Valley Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Dushanbe International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Dzaoudzi-Pamandzi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Düsseldorf International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Each amendment after confirmation will incur a 50 EUR fee.
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Each amendment after confirmation will incur a 50 EUR fee.
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Eagle County Regional Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
East London Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
East Midlands Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Edinburgh Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 25% surcharge.
Edmonton International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 09:00), weekends, and public & bank holidays are subject to a 25% surcharge.
El Catey International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
El Dorado International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Nighttime, weekends, and public & bank holidays are subject to a 25% surcharge.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
El Fasher Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
El Tari Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Eleftherios Venizelos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Emerald Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Entebbe International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Erbil International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ercan International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Erfurt-Weimar Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Erkilet International Kayseri Erkilet Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Esenboga International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 4 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 4 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 4 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 4 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
EuroAirport - Basel Mulhouse Freiburg
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Exeter International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Falcone–Borsellino Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Faleolo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Faro (Algarve) International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), Sundays, and public & bank holidays are subject to a 50% surcharge.
Fa’a’a International Airport (Tahiti)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Federico Fellini International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Federico Garcia Alorca Granada Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Felipe Anheles International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ferenc Liszt International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- Nighttime (01:00 to 05:00) is subject to a 50% surcharge.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- Nighttime (01:00 to 05:00) is subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Fes–Saïss Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Figari – Sud Corse Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Findel International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (72-48 hours) - 50%; (<48 hours) - 100%. Cancellation after confirmation – 150,00 (p/service)
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (72-48 hours) - 50%; (<48 hours) - 100%. Cancellation after confirmation – 150,00 (p/service)
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (72-48 hours) - 50%; (<48 hours) - 100%. Cancellation after confirmation – 150,00 (p/service)
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Fiumicino - Leonardo da Vinci International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (20:00 to 08:00) is subject to a 25% surcharge.
- For non-EU flights there is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities .
- Tarmac transfer is not available for EK flights, as they use the loading bridge for parking.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (20:00 to 08:00) is subject to a 25% surcharge.
- For non-EU flights there is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities
- Tarmac transfer is not available for EK flights, as they use the loading bridge for parking.
Forli Luigi Ridolfi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Fort Lauderdale - Hollywood International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Foz do Iguacu/Cataratas International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Francisco de Sa Carneiro Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Frans Kaisiepo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Fraport – Frankfurt International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 290 EUR (per service) surcharge.
- Extra hours at the VIP Lounge are charged at 370 EUR per hour, per service
- Special private lounges are available by request, starting from 200 EUR for up to 2 hours.
- FULL VIP is open until 16:00 on December 24 and 31, from 08:00 on January 1
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Freetown (Lungi) International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Friuli Venezia Giulia Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Fua’amotu International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Fukuoka Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 8-2 business days - 25%; less than 2 business days - 50%
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- 30% surcharge (Night time) 21:00-06:00 (per stuff)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Last-minute requests fees: 8-2 business days - 25%; less than 2 business days - 50%
- 30% surcharge (Night time) 21:00-06:00 (per stuff)
Galeão - Antonio Carlos Jobim International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 25% surcharge.
Galileo Galilei Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests: (48-24 hours) - 40%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends are subject to a 100% surcharge.
- For non-EU flights there is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 40%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends are subject to a 100% surcharge.
- For non-EU flights there is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 40%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends are subject to a 100% surcharge.
- For non-EU flights there is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities
Gaoqi International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Garoua International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Gatwick Airport
Full private VVIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Amendments (e.g., flight change) made less than 2 business days before the service (local time) will incur a EUR 250 fee.
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service – 1,5 hours incl. Departure services – 2 hours incl. Transit service – 2,5 hours incl. Each extra hour or part of it – 110,00
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Gdańsk Lech Wałęsa Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Gelendzhik Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
General Edward Lawrence Logan International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
General Mitchell International airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Geneva (Genf) International Airport
Meet & Assist, Fast Track, Tarmac transfer
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Any cancellation made by the client, whether the service is confirmed or pending, will be subject to the above policy.
George Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
George Best Belfast City Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
George Bush Intercontinental Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
George F.L. Charles Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Gerald R. Ford International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (48 hours) - 50%; (<24 hours) - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 48-24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Gimpo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Transit over 2 hours between flights incurs an additional 35% charge
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 35% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge.
Girona – Costa Brava Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Giuseppe Verdi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Gladstone Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Glasgow Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Goa International Airport (Dabolim Airport)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Gold Coast Coolangatta – Queensland Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Goma International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Gorno-Altaysk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Governor Francisco Gabrielli International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Gran Canaria International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests: (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Grantley Adams International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Bodyguard service available on request at 350.00 EUR per hour.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Graz Thalerhof Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Services on Sundays and Austrian holidays are available by request only
Gregorio Luperón International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Grozny Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Guam International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Guanacaste Airport/Daniel Oduber Quiros Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Guararapes–Gilberto Freyre International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Guernsey Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Guglielmo Marconi Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Gustaf III Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Additional fees may apply for bookings on weekends or on public/bank holidays. Public & bank holidays (Dec 25th & Jan 1st) are subject to a 50% surcharge..
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees. (Dec 25th & Jan 1st + 50%)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Additional fees may apply for bookings on weekends or on public/bank holidays. Public & bank holidays (Dec 25th & Jan 1st) are subject to a 50% surcharge..
Göteborg Landvetter International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 60% surcharge.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 60% surcharge.
Meet & Assist, Fast Track
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ha'il Reginal Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Habib Bourguiba International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Halim Perdanakusuma Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Hamburg Airport Helmut Schmidt
Meet & Assist, Private VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee. Each amendment after confirmation will incur a 50 EUR fee.
- Booking changes (date, time, or flight) will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- The Lounge is accessible only to VIP guests arriving from Schengen destinations. Passengers arriving from non-Schengen airports cannot access the Lounge due to airport immigration regulations.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee. Each amendment after confirmation will incur a 50 EUR fee.
- Booking changes (date, time, or flight) will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee. Each amendment after confirmation will incur a 50 EUR fee.
- Booking changes (date, time, or flight) will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Private VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Cancellations after confirmation will incur a 100 EUR fee.
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee. Each amendment after confirmation will incur a 100 EUR fee.
- Booking changes (date, time, or flight) will incur a 100 EUR fee. Cancellations 7 days before the service will incur a 100 EUR fee.
- Important information: Passengers arriving from non-Schengen areas cannot visit the lounge; formalities are handled in the main terminal.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Private VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee. Each amendment after confirmation will incur a 50 EUR fee.
- The Lounge is accessible only to VIP guests arriving from Schengen destinations. Passengers arriving from non-Schengen airports cannot access the Lounge due to airport immigration regulations.
- Booking changes (date, time, or flight) will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hamid Karzai International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00), and public & bank holidays are subject to a 25% surcharge.
Hamilton Island Great Barrier Reef Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hammamet International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Haneda International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests less than 3 business days before the service (local time) + 30%, less than 2 business days - 50%; less than 1business day - 100%
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
- Amendments less than 3 business days before the service (local time) + 100%. In such cases, any service fees already paid to us will be non-refundable.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Holidays as New Year period(29.12 - 03.01), Christmas period(21.12 - 26.12), Sakura Season (20.03 - 20.04), Peak autumn season (01.11 - 15.11) - 25%
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Amendments less than 3 business days before the service (local time) + 100%. In such cases, any service fees already paid to us will be non-refundable.
- Last minute requests less than 3 business days before the service (local time) + 30%, less than 2 business days - 50%; less than 1business day - 100%
- Holidays as New Year period(29.12 - 03.01), Christmas period(21.12 - 26.12), Sakura Season (20.03 - 20.04), Peak autumn season (01.11 - 15.11) - 25%
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Amendments less than 3 business days before the service (local time) + 100%. In such cases, any service fees already paid to us will be non-refundable.
- Last minute requests less than 3 business days before the service (local time) + 30%, less than 2 business days - 50%; less than 1business day - 100%
- Holidays as New Year period(29.12 - 03.01), Christmas period(21.12 - 26.12), Sakura Season (20.03 - 20.04), Peak autumn season (01.11 - 15.11) - 25%
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
Hang Nadim International Airfport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Hannover Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%; Modification after confirmation - EUR 50,00
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%; Modification after confirmation - EUR 50,00
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Harare International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hartsfield–Jackson Atlanta International Airport
Full VIP – VIP Salon
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Service includes up to 2 hours; any additional time or part thereof is subject to extra fees
- Passengers under 21 years old are not allowed
Full VIP – VIP Salon
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
- Passengers under 21 years old are not allowed
Full VIP – VIP Salon
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Passengers under 21 years old are not allowed
Full VIP – VIP Suite
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Children are charged at full price.
- Last-minute requests fees apply for services less than 120 hours before service — 25%
- Cancellations after confirmation are not permitted.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
- Service includes up to 2 hours; any additional time or part thereof is subject to extra fees
Full VIP – VIP Suite
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
Full VIP – VIP Suite
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Important: International arrival service is not available.
- Only for Delta Airlines (DL) operated flights; International arrival service is not available
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights; International arrival service is not available
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Domestic Flights only. Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Hassan I Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hato International Airport or Curaçao International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hawke's Bay Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hazrat Shahjalal International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Service includes up to 2 hours; any additional time or part thereof is 140 EUR per service
Herat International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00), and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00), and public & bank holidays are subject to a 25% surcharge.
Hercilio Luz International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hewanorra International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Heydar Aliyev International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hippocrates Island International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hobart International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Hong Kong International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Hongqiao International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Bookings submitted less than 7 business days (local time) prior to the service will not be accepted.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 7 business days prior to the service. No cancellations or changes are permitted after booking confirmation.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 15% surcharge. Weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 15% surcharge. Weekends, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 15% surcharge. Weekends, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
VVIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 15% surcharge. Weekends, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Honolulu International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Hosea Kutako International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Humberside Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 25% surcharge.
Humberto Delgado Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Night time (21:00 - 07:00) - 50%
- For non-EU flights there is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Night time (21:00 - 07:00) - 50%
- For non-EU flights there is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities
Hurghada International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Husein Sastranegara International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Ibiza International airport
FULL VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Ibrahim Nasir Velana International Airport
CIP Service
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- CIP departure services cannot be booked for the following airlines due to airline policy restrictions: Austrian Airlines (OS), Edelweiss (LX/WK), Air France (AF), Lufthansa (LH), and Eurowings Discover (4Y).
Ignatyevo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Il Caravaggio International Airport (Orio al Serio Airport) (BGY)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Imam Khomeini International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Incheon International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Transit over 2 hours between flights incurs an additional 35% charge
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 35% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge.
- There is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Transit over 2 hours between flights incurs an additional 35% charge
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 35% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge.
- There is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Transit over 2 hours between flights incurs an additional 35% charge
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 35% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge.
- Transit over 2 hours between flights incurs an additional 35% charge
- There is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities.
Indianapolis International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Indira Gandhi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Ingeniero Aeronautico Ambrosio L. V. Taravella International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Innsbruck Kranebitten Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
International Airport Ngurah Rai - Denpasar
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%. However, the processing 10% booking fee is non-refundable and covers the costs, time, and administrative work involved in arranging your Service and processing your payment.
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge. Public & bank holidays (24th Dec, 25th Dec, 30th, 31st Dec, 1st Jan & Lebaran (Eid) Holiday)) are subject to a 30% surcharge.
- The Celebrity service is 200 EUR per service (irrespective of how many passengers).
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%. However, the processing 10% booking fee is non-refundable and covers the costs, time, and administrative work involved in arranging your Service and processing your payment.
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge. Public & bank holidays (24th Dec, 25th Dec, 30th, 31st Dec, 1st Jan & Lebaran (Eid) Holiday)) are subject to a 30% surcharge.
- The Celebrity service is 200 EUR per service (irrespective of how many passengers).
- The cost of the Visa on Arrival is non-refundable if any passenger cancels or changes their booking date.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%. However, the processing 10% booking fee is non-refundable and covers the costs, time, and administrative work involved in arranging your Service and processing your payment.
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge. Public & bank holidays (24th Dec, 25th Dec, 30th, 31st Dec, 1st Jan & Lebaran (Eid) Holiday)) are subject to a 30% surcharge.
- The Celebrity service is 200 EUR per service (irrespective of how many passengers).
- The cost of the Visa on Arrival is non-refundable if any passenger cancels or changes their booking date.
Inverness Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Ioannis Kapodistrias International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Irkutsk International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Isfahan International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Islam Karimov International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation less than 120 hours will incur a 100% fee. No-Show Surcharge - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation less than 120 hours will incur a 100% fee. No-Show Surcharge - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Istanbul – New Istanbul Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ivato International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Izhevsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Izmir Adnan Menderes International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (CIP Lounge)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (CIP Lounge)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Jackson Hole Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Jacksonville International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Jeju International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Transit over 2 hours between flights incurs an additional 35% charge
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Nighttime (22:00 to 06:00) is subject to a 30% surcharge.
Jerez International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Jersey Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Jiangbei International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–24 hours before service — 25%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Weekends, and public & bank holidays are subject to a 25% surcharge.
Jinnah International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Joao Paulo II Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 25% surcharge.
John F. Kennedy International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
John Paul II International Airport Kraków–Balice
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Jomo Kenyatta International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Jose Joaquin de Olmedo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Jose Marti International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 120–96 hours before service — 25%, 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 5 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 120–96 hours before service — 25%, 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 5 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
José María Córdova International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48hours before service — 30%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- There is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities.
Juan Gualberto Gomez Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 120–96 hours before service — 25%, 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 5 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Juan Santamaria International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Juanda International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Juba International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Julius Nyerere International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kahuli Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Kandahar International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00), and public & bank holidays are subject to a 25% surcharge.
Kansai International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Amendments less than 3 business days before the service (local time) + 100%. In such cases, any service fees already paid to us will be non-refundable.
- Last minute requests less than 3 business days before the service (local time) + 30%, less than 2 business days - 50%; less than 1business day - 100%
- Holidays as New Year period(29.12 - 03.01), Christmas period(21.12 - 26.12), Sakura Season (20.03 - 20.04), Peak autumn season (01.11 - 15.11) - 25%
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Amendments less than 3 business days before the service (local time) + 100%. In such cases, any service fees already paid to us will be non-refundable.
- Last minute requests less than 3 business days before the service (local time) + 30%, less than 2 business days - 50%; less than 1business day - 100%
- Holidays as New Year period(29.12 - 03.01), Christmas period(21.12 - 26.12), Sakura Season (20.03 - 20.04), Peak autumn season (01.11 - 15.11) - 25%
- Nighttime (22:00 to 07:00) is subject to a 30% surcharge.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
Kansas City International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Kaohsiung International airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Karlsruhe/Baden-Baden Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Karpatos Island National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kastrup International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Service is available for travelers with carry-on luggage only and who have completed online check-in.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kazan International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Keflavík International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kemerovo International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kenneth Kaunda International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Khabarovsk Novy Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (00:00 to 06:00) is subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (00:00 to 06:00) is subject to a 50% surcharge.
Khanty-Mansiisk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kharkiv International Airport
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Khartoum International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Khrabrovo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kigali – Kanombe International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kilimanjaro International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
King Abdulaziz International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 50% surcharge.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 50% surcharge.
- Service available for passengers with hand luggage only and online check-in completed.
King Abdullah bin Abdulaziz Regional Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
King Fahd International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
King Mswati III International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
King Shaka International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kiruna Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kish International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kisumu International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kittilän Ientoasema Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 40%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 40% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00), weekends, and public & bank holidays are subject to a 40% surcharge.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 40%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 40% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00), weekends, and public & bank holidays are subject to a 40% surcharge.
Kogalym International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Koltsovo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kotoka International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kozhikode International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Košice International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 5 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Krabi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Krasnodar International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kristiansand Kjevik Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kuala Lumpur International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kualanamu International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Kuching International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kulob International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kurgan Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (00:00 to 06:00) is subject to a 50% surcharge.
Kurumoch International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Kuwait International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Payment for porter services is accepted on site in cash only.
Kyiv International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
L.F. Wade International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
La Aurora International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
La Romana International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
LaGuardia Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Laishan Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Lambert-St. Louis International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Langkawi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lanzarote - Arrecife Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Lapangan Terbang Antarabangsa Kota Kinabalu Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Larnaca International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Las Américas International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Launceston Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Le Bourget Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Leeds Bradford Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Leipzig/Halle Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lemnos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lennart Meri Tallinn Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- +25% - changing up to 1 business day (!)
- + 50% - changing less than 1 business day (!)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Leon M'Ba International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Leonard M.Thompson International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lesquin Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Lester B. Pearson International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 09:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Each amendment after confirmation will incur a 55 EUR fee.
Letiště Karlovy Vary
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Liangjiang International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Licenciado Gustavo Diaz Ordaz International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lihue Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Lilongwe International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Limón International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Lincoln Airport (Nebraska)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Lipetsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Liverpool John Lennon Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Ljubljana Jože Pučnik Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Nighttime (22:00 to 07:00) is subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lombok International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Lome-Tokoin - Gnassingbé Eyadéma International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
London City Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- 25% surcharge Weekends, Public & Bank Holidays
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 25% surcharge.
London Heathrow
Full VVIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Each unannounced passenger is subject to a fee of 450 EUR.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- This service is non-refundable.
- Changes to bookings are not permitted within 36 hours (local time) of the service; a 100% cancellation fee applies.
- Bookings made within 36 hours of the service incur a late booking fee of 850.00 EUR per booking
- Important: If the connection time is less than 90 minutes, the service cannot be provided.
- Each additional hour of the service - 1500 EUR
Full VVIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Each unannounced passenger is subject to a fee of 450 EUR.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- This service is non-refundable.
- Changes to bookings are not permitted within 36 hours (local time) of the service; a 100% cancellation fee applies.
- Bookings made within 36 hours of the service incur a late booking fee of 850.00 EUR per booking
- IMPORTANT! In case of connection less than 90 minutes – the service is not possible!
- Each additional hour of the service - 1500 EUR
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- This service is limited to Business and First Class passengers.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- This service is limited to Business and First Class passengers.
Meet & Assist, Fast Track
- Arrival service – 1,5 hours incl. Departure services – 2 hours incl. Transit service – 2,5 hours incl. Each extra hour or part of it – 110,00
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Long Beach AIrport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Longjia International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments (96-72 hours) - 25%; (72-48 hours) - 50%; (<48 hours) - 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Longreach Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Longwan International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Los Angeles International Airport
Full VIP – VIP Salon
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Passengers under 21 years old are not allowed
Full VIP – VIP Suite
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- All reservations submitted within 48 hours of travel will incur an additional fee of 50%.
- Amendments made less than 72 hours before the service will incur a 50% charge.
- Cancellations made less than 72 hours before the service are non-refundable.
- Cancellations made more than 72 hours before the service will receive a 50% credit toward future bookings
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Los Cabos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Louis Armstrong New Orleans International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Louisville International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Lourenco Marques International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Luang Prabang International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Luano International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Luqa International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation will incur a 100 EUR fee.
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellations after confirmation will incur a 100 EUR fee.
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellations after confirmation will incur a 50 EUR fee.
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Luton Airport
Meet & Assist, Fast Track
- Arrival service – 1,5 hours incl. Departure services – 2 hours incl. Transit service – 2,5 hours incl. Each extra hour or part of it – 110,00
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Luxor International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lviv Danylo Halytskyi International Airport
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Lynden Pindling International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
M.R. Stefanik International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Macau International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Macdonald-Cartier International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 09:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Mackay Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mactan - Cebu International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 25% surcharge.
Madeira Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 100% surcharge.
Maestro Wilson Fonseca Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Magas Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mahon (Menorca) International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Makedonia International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Malabo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mallam Aminu Kano International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Malvinas Argentinas Ushuaia International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Manas International Airport
VIP Lounge (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Lounge (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Manchester - Ringway International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Manchester-Boston Regional airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Mangalore International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Maota (Salelologa) Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Marco Polo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (20:00 to 08:00) is subject to a 30% surcharge.
- Private transfer to the aircraft (Tarmac) is subject to carrier’s authorization and availability; If Private transfer to the aircraft (tarmac) booked and not used 50% applied.
- LH group flights (LH, LX, EN) do not authorize private transfers to the aircraft (tarmac) on their flights.
Marechal Cunha Machado International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Maribor Edvard Rusjan Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, Public & Bank Holidays can be a subject of surcharges
Mariehamn Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 40%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 40% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00), weekends, and public & bank holidays are subject to a 40% surcharge.
Mariscal Sucre International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Marrakech – Menara International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Marsa Alam International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Marseille Provence Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00) is subject to a 50% surcharge.
Martin Miguel de Güemes International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Martinique Aimé Césaire International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mashhad Hashemi Nehad International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Maurice Bishop International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mawlana Jalal ad-Din Muhammad Balkhi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00), and public & bank holidays are subject to a 25% surcharge.
Maya-Maya International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Mbeya Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
McCall Field - Calgary International airport
Meet & Assist, Fast Track
Amendments less than 3 business days before the service (local time) + 25%
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 09:00), weekends, and public & bank holidays are subject to a 25% surcharge.
McCarran International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Mehrabad International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Memphis International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Merignac International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Miami International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 40%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- 30% surcharge night time (22:00-08:00);
- 25% surcharge weekends, public & bank holidays; A 25% surcharge will apply from November 26–30 due to Thanksgiving and from December 23–January 3 for the holiday and New Year season.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 40%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- 30% surcharge night time (22:00-08:00);
- 25% surcharge weekends, public & bank holidays; A 25% surcharge will apply from November 26–30 due to Thanksgiving and from December 23–January 3 for the holiday and New Year season.
- International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Miguel Hidalgo y Costilla Guadalajara International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Milan - Linate Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (20:00 to 08:00), Sundays, and public & bank holidays are subject to a 30% surcharge.
- For arrival flights from non-Schengen countries, it is mandatory to include a private tarmac service to meet the passenger before passport control.
- A 100% fee applies for any services booked for ITA Airways or Lufthansa flights if the cancellation is made within 48 hours of the flight’s scheduled arrival or departure time, regardless of whether the aircraft ends up parking at a jet bridge
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- For arrival flights from non-Schengen countries, it is mandatory to include a private tarmac service to meet the passenger before passport control.
- A 100% fee applies for any services booked for ITA Airways or Lufthansa flights if the cancellation is made within 48 hours of the flight’s scheduled arrival or departure time, regardless of whether the aircraft ends up parking at a jet bridge
Milan - Malpensa Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- There is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities
- Priority access at MXP is now limited to public figures and requires prior authorization from airport authorities. Please indicate your position when booking if this applies to you. All other travelers must follow standard passport control procedures. Our greeter will escort passengers to passport control and meet them again immediately after the procedure.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- There is no official fast track, but our greeters do their best to escort the passengers as fast as possible through dedicated lines when permitted by the relevant authorities.
- Priority access at MXP is now limited to public figures and requires prior authorization from airport authorities. Please indicate your position when booking if this applies to you. All other travelers must follow standard passport control procedures. Our greeter will escort passengers to passport control and meet them again immediately after the procedure.
Milas-Bodrum Airport
CIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Miles Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Minangkabau International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Mineralnie Vody Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Minneapolis - St. Paul International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Minsk National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72–48hours before service — 25%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mohammed V International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Moi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Monseñor Óscar Arnulfo Romero International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Montpellier – Mediterranee Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Moshoeshoe I International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Mostar Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mount Isa Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mtwara Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Munich International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 35%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Each amendment after confirmation will incur a 170 EUR fee per flight.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments modified less than 48 hours before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Murcia – San Javier Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Murmansk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (00:00 to 06:00) is subject to a 50% surcharge.
Murtala Muhammed International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Muscat International airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mykonos Island National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Mytilene International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Málaga–Costa del Sol Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Münster Osnabrück International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
N'Djili International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Nadi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 5 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 5 business days prior to the service
- Weekends, and public & bank holidays are subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 5 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 5 business days prior to the service
- Weekends, and public & bank holidays are subject to a 50% surcharge.
Nador International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Naha Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Last-minute requests fees: 8-2 business days - 25%; less than 2 business days - 50%
- 30% surcharge (Night time) 21:00-06:00 (per stuff)
Najran Domestic Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nalchik Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nanjing Lukou International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Naples (Napoli) -Ugo Niutta International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 20% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 06:00) is subject to a 20% surcharge.
Narimanovo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Narita International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Last-minute requests fees: 8-2 business days - 25%; less than 2 business days - 50%
- 30% surcharge (Night time) 21:00-06:00 (per stuff)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- This service is limited to Business and First Class passengers.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Porter service is not available. An extra greeter can act as a porter upon request.
Naryan-Mar Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nashville International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Natal Augusto Severo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations or after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nay Pyi Taw International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nea Anchialos National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nelson Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nelson Mandela International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Netaji Subhas Chandra Bose International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
New Chitose Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Cancellations after confirmation: 8-2 business days - 50%; less than 2 business days - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Last-minute requests fees: 8-2 business days - 25%; less than 2 business days - 50%
- 30% surcharge (Night time) 21:00-06:00 (per stuff)
New Plymouth Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Newark Liberty International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Newcastle International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 25% surcharge.
Newcastle Williamtown AIrport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nikos Kazantzakis International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ninoy Aquino International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Nis Constantine the Great Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nizhnevartovsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nizhny Novgorod International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nnamdi Azikiwe International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Noi Bai International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Norman Manley International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Norman Y. Mineta San José International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
North Front Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Norwich International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Nouakchott International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Novokuznetsk - Spichenkovo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Novosibirsk - Tolmachevo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Novy Urengoy Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Noyabrsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 15%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nsimalen International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nuremberg Airport
FULL VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nursultan Nazarbayev International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nyagan Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Nyala Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
N’Djamena International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
O.R. Tambo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Oakland International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Odessa International Airport
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Olbia Costa Smeralda Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Omsk Tsentralny Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Orenburg Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Orlando Bezerra de Menezes Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Orlando International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Orlando Sanford International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Orly International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- All formalities completed in the VIP lounge for up to 6 passengers.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- All formalities completed in the VIP lounge for up to 6 passengers.
Orsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Osijek Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Oslo Gardermoen International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Osvaldo Vieira Internacional Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ouagadougou Airport
Meet & Assist Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Oujda Angads Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ourzazate Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ovda Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Owen Roberts International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
O’Hare International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Pago Pago International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Palanga International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Palm Beach International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Palma de Mallorca International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Palmerston North Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Paphos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Paramaribo-Zanderij Johan Adolf Pengel International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Paro International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Penang International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Perm – Bolshoye Savino International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Perth Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Perugia San Francesco d'Assisi – Umbria International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Philadelphia International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Philip S.W. Goldson International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Phnom Penh Techo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- This service is non-refundable.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Phoenix International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Phoenix Sky Harbor International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Phu Quoc International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 25% surcharge.
Phuket International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00) is subject to a 25% surcharge.
Piarco International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Piedmont Triad International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Pierre Elliott Trudeau International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 09:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Service includes up to 2 hours; any additional time or part thereof is 190 EUR per booking
Pinto Martins International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Pittsburgh International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Playa de Oro International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Pleso Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Pobedilovo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (00:00 to 06:00) is subject to a 50% surcharge.
Podgorica (Titograd) Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Pointe-à-Pitre Le Raizet Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Port Bouet Airport - Félix-Houphouët-Boigny International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Port Elizabeth Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Port Harcourt International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Port Sudan New International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Portland International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Porto Seguro International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Portoroz Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Poznan - Ławica Henryk Wieniawski Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Presidente Castro Pinto International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Presidente Joao Suassuna Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Presidente Kubitschek International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Prince Abdul Mohsin bin Abdulaziz International Airport
VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Prince Mohammed bin Abdulaziz International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Prince Nayef bin Abdulaziz Regional Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Prince Sultan bin Abdulaziz reginal Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Princess Juliana International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Additional fees may apply for bookings on weekends or on public/bank holidays. Public & bank holidays (Dec 25th & Jan 1st) are subject to a 50% surcharge..
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Additional fees may apply for bookings on weekends or on public/bank holidays. Public & bank holidays (Dec 25th & Jan 1st) are subject to a 50% surcharge..
Pristina International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Providenciales International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Pulkovo International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Pune Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Punta Cana International airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellations up to 15 days before the service — free-of-charge, less than 15 days before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Qingdao Liuting International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Quatro de Fevereiro Internationa Airport - Aeroporto 4 de Fevereiro (Belas)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 15% surcharge.
Queen Alia International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Queen Beatrix International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 100% surcharge.(i.e. 1.1, 25.1, 04.3, 18.3. 19.4, 22.4, 27.4, 01.5, 30.5, 24-26.12)
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Queenstown Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Querétaro Intercontinental Airport Aeropuerto Intercontinental de Querétaro
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Rabat - Sale International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Rafael Nunez International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48hours before service — 30%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
Rafic Hariri International airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- This service is non-refundable. Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Rajiv Gandhi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Raleigh-Durham International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Ramón Villeda Morales International Airport (La Mesa) International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Mandatory immigration tax is included in the price
Rapid City Regional Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Rarotonga International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Rasht Sardar e Jangal International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Reggio di Calabria
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Riga International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Rijeka Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Riyadh King Khalid International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 50% surcharge.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 50% surcharge.
Roatan Juan Manuel Galvez International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Mandatory immigration tax is included in the price
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Mandatory immigration tax is included in the price
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Robert L. Stanfield International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 09:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Roberts International Airport (Robertsfield)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Robin Hood Airport Doncaster Sheffield
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Rockhampton Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Roland Garros Airport / Gillot Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ronald Reagan Washington National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- 25% surcharge night time (22:00-08:00); weekends, public & bank holidays
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Ronaldsway Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Roshchino International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Rostov Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Rzeszow - Jasionka Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
S. Angelo (Aeroporto di Treviso A. Canova) Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sa da Bandeira - Lubango Mukanka Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 15% surcharge.
Sabiha Gökçen International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Saint-Exupéry International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Salalah International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Salekhard Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Salento Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Salgado Filho International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Salt Lake City International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Salzburg International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sam Ratulangi Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Samarkand International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation less than 120 hours will incur a 100% fee. No-Show Surcharge - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Samui International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
San Antonio International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
San Carlos de Barlioche Airport (Teniente Luis Candelaria Airport)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
San Cristobal Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
San Diego International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
San Francisco International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights. First and Business Class passengers only.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for American Airlines (AA) operated flights - departure and arrival must be operated by AA. For Business & First Class passengers ONLY!
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Sangster International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sant'Eufemia Lamezia Terme Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Santa Maria Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Santa Maria Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 25% surcharge.
Santader International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Santos Dumont Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sanyi Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Saransk International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Saratov Tsentralny Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sardar Vallabhbhai Patel International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Last-minute requests fees apply for services less than 60 hours before service — 100%
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Last-minute requests fees apply for services less than 60 hours before service — 100%
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Sary-Arka Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Savannah / Hilton Head International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Schiphol International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service —50%, 48–24 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- Cancellation fees after confirmation:72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) and public & bank holidays are subject to a 45% surcharge.
Seattle-Tacoma International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Post customs meeting
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated flights
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Only for Delta Airlines (DL) operated - departure and arrival must be operated by DL
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
- Available for domestic arrivals only. International arrivals require special authorization from US border authorities.
Senador Nilo Coelho Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Senador Petrônio Portella Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Senai International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sentani Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Seville Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Seychelles International Airport (Aéroport de la pointe Larue)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Seymour Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Shanghai Pudong International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Bookings should be made at least 7 business days prior to the service
- Cancellations and amendments after confirmation are not permitted.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 7 business days prior to the service. No cancellations or changes are permitted after booking confirmation.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Night time (22:00-08:00)- 15%, Sundays & holidays -25%
- Bookings should be made at least 7 business days prior to the service. No cancellations or changes are permitted after booking confirmation.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Night time (22:00-08:00)- 15%, Sundays & holidays -25%
- Important: An additional 100% charge applies for public persons
VVIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Night time (22:00-08:00)- 15%, Sundays & holidays -25%
Shanhaiguan Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 1 business day before the service (local time) will incur a 100% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sharjah International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sharm El Sheikh International Airport (Maṭār Sharm al-Shaykh al-Duwaliyy)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sheremetyevo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Shota Rustaveli Tbilisi International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Turkish Airlines departures are subject to a 50% additional charge.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Turkish Airlines departures are subject to a 50% additional charge.
Shuangliu International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
- Fast Track service is unavailable from 22:00 to 08:00
Siem Reap International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sihanouk International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Silvio Pettirossi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Simon Mwansa Kapwepwe International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Simón Bolívar International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sir Seewoosagur Ramgoolam International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellations after confirmation will incur a 100 EUR fee. Cancellations less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sir Seretse Khama International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 50%, 72–48 hours before service — 75%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 50%, 72–48 hours before service — 75%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sochi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Soekarno-Hatta International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) and public & bank holidays are subject to a 35% surcharge.
Sofia International Airport
VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sokol - Magadan Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
South-Sakhalin Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Southampton Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Each extra hour or part of it – 110,00 EUR
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 48 hours before the service (local time) + 25%, less than 24 hours - 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Southwest Florida International airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Sovietsky Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
St. Paul The Apostle Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Stansted Airport
Meet & Assist, Fast Track
- Arrival service – 1,5 hours incl. Departure services – 2 hours incl. Transit service – 2,5 hours incl. Each extra hour or part of it – 110,00
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 25% surcharge.
Stavropol - Shpakovskoye International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Stockholm Arlanda Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 60% surcharge.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 60% surcharge.
Strassbourg International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Stuttgart International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Passengers with luggage must arrive at the GAT 85 minutes before departure; passengers without luggage – 45 minutes. For connecting flights, a minimum of 40 minutes is required.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Passengers with luggage must arrive at the GAT 85 minutes before departure; passengers without luggage – 45 minutes. For connecting flights, a minimum of 40 minutes is required.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee. Each amendment after confirmation will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee. Each amendment after confirmation will incur a 50 EUR fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Sultan Aji Muhammad Sulaiman Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Sultan Hasanuddin International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Sultan Iskandar Muda International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Sultan Mahmud Badaruddin II Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Sultan Syarif Kasim II International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Sultan Thaha Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Sunshine Coast Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Supadio International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Surgut International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Suvarnabhumi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- This service is not available for holders of the following passports: Bangladesh (BD), Cameroon (CM), China (CN), Ethiopia (ET), Guinea (GN), India (IN), Iran (IR), Iraq (IQ), Kenya (KE), Nigeria (NG), Pakistan (PK), Sri Lanka (LK), and the Syrian Arab Republic.
- Cancellations after confirmation will incur a EUR 50 fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Non-refundable booking fees of 50,00 EUR included in the price
- Only Passengers holding First and Business class tickets are allowed to use the Premium Fast track channels.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- This service is not available for holders of the following passports: Bangladesh (BD), Cameroon (CM), China (CN), Ethiopia (ET), Guinea (GN), India (IN), Iran (IR), Iraq (IQ), Kenya (KE), Nigeria (NG), Pakistan (PK), Sri Lanka (LK), and the Syrian Arab Republic.
- Cancellations after confirmation will incur a EUR 50 fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Transit services are available for a maximum of 2 hours between flights
- Non-refundable booking fees of 50,00 EUR included in the price
- Only Passengers holding First and Business class tickets are allowed to use the Premium Fast track channels.
Syamsudin Noor Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), and public & bank holidays are subject to a 25% surcharge.
Sydney Kingsford Smith International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Syktyvkar Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Syracuse Hancock International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
São Tomé International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ta'if Regional Airport
VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tabriz International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Taipei Sung Shan Regional Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96-48 hours before service — 25%, 48-24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Taipei Taoyuan International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- This service is non-refundable.
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Taiping International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Talagi Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tampa International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Tan Son Nhat International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 25%, less than 72 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 25%, less than 72 hours before service — 50%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tancredo Neves International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tangier Ibn Battouta Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Taoxian International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Tenerife-North International
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Tenerife-South International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Thira National Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 48 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tianhe International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Tianjin Binhai International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Tirana International Airport Nënë Tereza
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tivat Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tobías Bolaños International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Tocumen International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last minute requests (48-24 hours) - 25%; (<24 hours) - 50%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Sundays, and public & bank holidays are subject to a 50% surcharge.
Tomsk - Bogashevo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Toncontín International Airport (Teniente Coronel Hernán Acosta Mejía Airport)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Mandatory immigration tax is included in the price
Torp Sandefjord Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Toulouse-Blagnac Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Toussaint Louverture International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Townsville Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Trabzon - Air Base International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tribhuvan International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tripoli International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Trivandrum International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- From 1 October 2025, all international travellers to India will be required to complete an online e-Arrival Card prior to arrival. We will provide the official link and instructions. The form can be submitted up to 72 hours before arrival.
Tromso - Langnes Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Tucson International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Tullamarine International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Turin-Caselle Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Turku Turun lentoasema Abo flygfält
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ufa International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Ulyanovsk Vostochny Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Usinsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Uytash Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
V.C. Bird International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 50% surcharge. (December 24th, 25th and January 1st)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 50% surcharge. (December 24th, 25th and January 1st)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Public & bank holidays are subject to a 50% surcharge. (December 24th, 25th and January 1st)
Vaclav Havel International Airport (Prague Ruzyne)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Vagar Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Val de Cans - Julio Cezar Ribeiro International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Valencia (Manises) International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Vancouver International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 09:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Vantaa International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 40%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 40% fee.
- Amendments fees: 96–72 hours before service — 150 EUR, 72–48 hours before service — 220 EUR, 48–24 hours before service — 280 EUR, less than 24 hours before service — 350 EUR.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (23:00 to 06:00) is subject to a 400 EUR surcharge per service.
- VIP Lounge access includes 2 hours; additional hours are charged at 300 EUR each
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 30%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Weekends, and public & bank holidays are subject to a 50% surcharge.
VIP President Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Amendments fees: 96–72 hours before service — 150 EUR, 72–48 hours before service — 220 EUR, 48–24 hours before service — 280 EUR, less than 24 hours before service — 350 EUR.
- No-Show Surcharge – 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (21:00 to 07:00), weekends, and public & bank holidays are subject to a 50% surcharge.
- Nighttime (23:00 to 06:00) is subject to a 400 EUR surcharge per service.
- For passengers carrying hand luggage only
- VIP Terminal access includes 2 hours; additional hours are charged at 400 EUR each
Varna Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%; Amendments fees: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Victoria Falls International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Vienna Wien-Schwechat International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48hours before service — 30%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 72–48hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
- Rebooking anytime will incur a 250 EUR charge per request
- Food, drinks etc - not included
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.
Vigo-Peinador Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Vilankulos Vilankulo Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Villafranca Airport (Valerio Catullo Airport)
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- If a private transfer to/from the aircraft is booked but the aircraft is not parked in a remote position, only 50% of the transfer price will be charged as a reservation fee.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Vilnius International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Vilo Acuna Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 120–96 hours before service — 25%, 96–72 hours before service — 50%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 5 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Viracopos International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, less than 48 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Viru Viru International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Vladivostok International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Vnukovo International Airport
Meet & Assist, Fast Track, VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 2 business days before the service (local time) + 15%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track, VIP Lounge
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 2 business days before the service (local time) + 15%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 2 business days before the service (local time) + 15%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Volgograd International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Voronezh - Chernovitskoye International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Warsaw Chopin International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Washington Dulles International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Wattay International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Wellington International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellations after confirmation: (96-72 hours) - 25%; (<72 hours) - 100%
- Amendments made less than 2 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Whitsunday Coast Proserpine Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Whyalla Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 30% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Will Rogers World Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
William P. Hobby Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Wilson Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Wrocław–Copernicus Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Wujiaba International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Wuxu International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Xianyang International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Xiaoshan International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Yakutsk Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Yangon International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00) is subject to a 25% surcharge.
Yaoqiang International airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Yelizovo-Petropavlovs-Kamchantskyi Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Yemelyanovo International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Yoshkar-Ola Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 15%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zadar Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
VIP Terminal
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zaporizhzhya Airport
Meet & Assist, Fast Track (Domestic flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track (International flights)
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zaragoza Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments less than 3 business days before the service (local time) + 25%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00), weekends, and public & bank holidays are subject to a 25% surcharge.
Zhengzhou Xinzheng International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Zhoushuizi International Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments fees: 72–24 hours before service — 25%, less than 24 hours before service — 100%
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Weekends, and public & bank holidays are subject to a 25% surcharge.
Zhuhai Jinwan Airport
Meet & Assist
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 15% surcharge. Sundays, and public & bank holidays are subject to a 25% surcharge.
Zhukovsky International Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72–48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 15% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zračna luka Pula Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees apply for services less than 24 hours before service — 25%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zračna luka Resnik
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zumbi dos Palmares International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zurich – Kloten Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- VIP/Business Lounge access includes 2 hours; additional hours are charged at 950 EUR each (up to 6 passenegrs)
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, less than 72 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 50% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Meet & Assist, Fast Track
- Service is limited up to 1 hour. Extra Hour + 220 EUR (per service)
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Zvartnots Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
- No cancellations or refunds are allowed once payment is completed.
- Please kindly note that only the check-in for certain airlines (Brussels Airlines, Qatar Airways) is not available in the VIP Lounge.
Čilipi International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 08:00), Sundays, and public & bank holidays are subject to a 25% surcharge.
Đà Nẵng International Airport
Meet & Assist, Fast Track
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 72-48 hours before service — 25%, 48–24 hours before service — 50%, less than 24 hours before service — 100%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 3 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Bookings on weekends or on public/bank holidays may be subject to additional fees.
Łódź Władysław Reymont Airport
Full VIP
- Arrival service: 1.5 hours included. Departure service: 2 hours included. Transit service: 2.5 hours included. Extra fees apply for any additional hours or part thereof.
- Last-minute requests fees: 48–24 hours before service — 25%, less than 24 hours before service — 50%
- Cancellation fees after confirmation: 96–72 hours before service — 25%, 72–48 hours before service — 50%, less than 48 hours before service — 100%
- Amendments made less than 2 business days before the service (local time) will incur a 25% fee.
- No-Show Surcharge - 100%
- Infants (0–2 years old) – free-of-charge
- Bookings should be made at least 3 business days prior to the service
- Nighttime (22:00 to 07:00) is subject to a 50% surcharge.