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As to the assistant's contact details, please be advised that our company policy and commercial agreements do not allow us to divulge the contact details of airport assistants working airside. In any case, the service will be monitored and coordinated by us, so we will be ready to assist you. In the extremely unlikely event of an emergency during the service time, you can contact us via email or the duty manager's number, which will be appointed and sent to you 24 hours before the service time.

Sure, we can assist with it. Just indicate your need for special assistance during the booking process. If you require a wheelchair, please get in touch with your carrier to have one added to your passenger record (PNR). In case you neglect to reserve a wheelchair ahead of time, please inform us in advance, and we'll make every effort to arrange one for you.

At Aerogreet it is possible for children between 5 and 16 years to travel alone. If you require Unaccompanied Minor Service, please get in touch with your carrier to have one added to your passenger record (PNR). Then, we'll assist unaccompanied minors or young travelers, ensuring a pleasant journey during the Meet & Assist Service. However, this offer is only valid on direct flights. In case of booking, please contact us directly at info@aerogreet.com.

Animals must be at least 3 months old to fly. They must travel in an approved carrier with ventilation. Two animals are allowed per person. If you require assistance with a pet, please get in touch with your carrier to have one added to your passenger record (PNR). For you to make a service with an animal, we require your confirmation that the animal meets the stated requirements. Some countries are subject to restrictions on the transport of animals.