Case Study 01
Transit - Last Minute Request at AUH Abu Dhabi Airport
4 Hours
before service request´s time
2,5 Hours
saved for client
15 Minutes
overall time of all procedures
The Challenge:
Aerogreet received an urgent request at Abu Dhabi International Airport (AUH) to assist a premium customer with less than 4 hours' notice before his connection. Our team was promptly assigned to ensure a seamless experience for our client.
Our Solution:
We swiftly met the premium customer at the aircraft despite remote parking challenges, providing dedicated transportation for convenience and privacy. Inside the VIP lounge, we efficiently handled all airport formalities, sparing the customer from public terminal hassles. Our greeter assisted with hand luggage, and departure transportation was arranged promptly.
The Impact
Although the last-minute nature of the request, our team executed flawlessly, ensuring the premium customer's journey was effortless from start to finish. In total, our Meet & Assist, Fast Track Service saved the customer 2.5 hours for work and leisure, with all formalities completed in just 15 minutes.